Medical Assistant Supervisor

Medical Assistant Supervisor

Pay Range: $30.55 to $46.75 Hourly

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Responsible for oversight and supervision of daily back office medical center operations, ensuring implementation and compliance with all HealthPoint policies and procedures.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Responsible for new employee orientation, training, and shadowing of all Medical Assistants.
• Provide oversight and coordinate daily assignments to ensure efficient back-office operations and completion of required duties.
• Responsible for hiring, performance management, recognition, and training of Medical Assistants and responsible for providing guidance, coaching, counseling, conflict resolution, employee relations, and career development of Medical Assistants by providing effective leadership. Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Responsible for maintaining time-keeping records and establishing and maintaining daily staffing levels of Medical Assistants to ensure appropriate coverage for clinic.
• Establish priorities and guidelines for maintaining efficient and expedient workflow for the medical center back office, keeping Health Center Management advised of potential problem areas and recommending/implementing solutions as appropriate.
• Facilitate communications among the Medical Assistants regarding procedures, changes, clarifications, and distribution of pertinent materials.
• Responsible for implementation and adherence to clinical processes and procedures based on Medical Practice Standing Order policies established by HealthPoint.
• Monitoring and ensuring adequate stocking of supplies, including ordering of all equipment and back-office pharmaceutical, medical and laboratory supplies and patient education materials.
• Responsible for vaccine management and reporting, upholding rules as described by HealthPoint and Public Health policies and procedures.
• Facilitate site Medical Assistant meetings, in-service meetings, and staff meetings; attend and participate in Medical Assistant Supervisor meetings, organizational committees and task force activities as required.
• Coordinate patient tracking including, but not limited to, pap smears, immunizations, and laboratory
• Monitor and confer with Health Systems Administrator to ensure clinic equipment is functioning properly and maintain repair, maintenance, and calibration schedules.
• Must perform all duties required of HealthPoint Medical Assistants at expected performance levels.
• Maintains good attendance, is punctual and works full scheduled shift as a condition of employment.
• Demonstrates respectful, professional, appropriate behavior and leadership ability that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Participate in HealthPoint collaborative to improve patient care.
• Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
• Other duties as assigned.

Must have's you'll need to be successful:

• Certificate from an accredited Medical Assistant program. Three (3) plus years of Medical Assistant experience in a medical care setting, ambulatory medical care setting preferred or equivalent combination of education and experience. Supervisory experience in medical setting preferred.
• Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients. Ability to work with patients and interpreters to communicate information.
• Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Must possess the ability to problem solve, think independently, and understand consequences normally evaluated use more formal analytical, planning or process methods and strategies developed for action.
• Demonstrated operating knowledge of computers. Intermediate level ability with Microsoft Office, including, Excel and Outlook and electronic health records experience required.
• Must possess an Active Washington State Medical Assistant Certification, or an Active Washington State Interim Certification.
• Maintain current certification/licensure as a Medical Assistant in the state of Washington.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

At HealthPoint, you'll find more than a job - you'll find meaningful work that strengthens the health of the communities we serve across King County. We're proud to invest in our employees by offering a comprehensive benefits package that supports your health, financial well-being, work-life balance, and professional growth.

Benefits-eligible employees enjoy:

• Comprehensive health coverage – Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options.
• Financial wellbeing – Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match.
• Time to recharge – Generous Paid Time Off (PTO), Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge.
• Well-being resources – Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance.
• Career development – Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization.

Immunization Requirements

Proof of COVID-19 vaccination is required prior to starting at HealthPoint. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.

As a condition of employment, all new hires must provide proof of required immunizations and/or immunity for:

• COVID-19
• MMR (Measles, Mumps, Rubella)
• Varicella
• Annual Influenza
• TB QuantiFERON Gold titer draw

Employees working in a HealthPoint clinic must also provide proof of:

• Tdap vaccination (within the last 10 years)
• Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens)

Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost.

To learn more about HealthPoint, go to ! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.