Experience Services Receptionist

MalaceHR is seeking a professional friendly and customer-focused Experience Services Receptionist to support daily front desk operations at a corporate facility. This individual will serve as the first point of contact for employees clients vendors and visitors ensuring a welcoming and positive workplace experience.

The ideal candidate will have a strong customer service background excellent communication skills and the ability to multitask in a fast-paced environment. This role requires someone who is organized proactive and comfortable working with various departments to ensure smooth daily operations.

Key Responsibilities

Reception & Guest Services

• Greet and welcome all employees visitors clients and vendors in a professional and friendly manner.

• Manage visitor check-ins registration and the issuance of visitor badges.

• Provide directions and assist guests with navigating the facility meeting rooms and common areas.

• Answer incoming phone calls respond to general inquiries and direct calls to appropriate personnel.

• Serve as the primary point of contact for front desk inquiries and workplace services.

• Assist with coordinating transportation and other guest-related requests as needed.

Front Desk & Administrative Support

• Maintain a clean organized and professional reception area.

• Monitor and replenish front desk supplies and materials.

• Maintain updated contact lists visitor records and other administrative documentation.

• Assist with scheduling meeting room coordination and event preparation.

• Support general office administrative tasks and special projects as assigned.

• Ensure front desk procedures and service standards are consistently followed.

Facilities & Workplace Support

• Coordinate with facilities management maintenance custodial and security teams to address building-related requests.

• Submit and track work orders for maintenance cleaning safety and security concerns.

• Assist with meeting and event logistics to ensure spaces are prepared and operational.

• Proactively identify workplace concerns and communicate issues to the appropriate teams.

• Help maintain a safe professional and welcoming environment throughout the facility.

Customer Service & Communication

• Deliver exceptional customer service to employees visitors and clients.

• Respond to inquiries and requests promptly and professionally.

• Anticipate guest and employee needs and provide solutions to improve their experience.

• Communicate effectively with internal departments and external vendors.

• Identify and escalate potential security privacy or operational concerns.

• Recommend improvements to front desk operations and workplace services.

Qualifications

Required Qualifications

• Previous experience in customer service reception hospitality or an administrative support role.

• Strong verbal and written communication skills.

• Professional appearance positive attitude and excellent interpersonal skills.

• Ability to multitask and prioritize responsibilities in a busy environment.

• Strong organizational skills and attention to detail.

• Comfortable answering phones greeting visitors and interacting with individuals at all levels.

• Basic computer skills including Microsoft Office applications.

• Ability to work independently while collaborating with multiple departments.

• Strong problem-solving skills and a proactive approach to daily responsibilities.

Preferred Qualifications

• Previous experience working in a corporate office commercial facility or hospitality environment.

• Experience with visitor management systems or front desk operations.

• Familiarity with Computerized Maintenance Management Systems (CMMS) or work order software.

• Experience coordinating meetings events or workplace services.