Customer Service Representative III
SGS Consulting
Job Responsibilities:
- Order Processing: Enter orders, convert quotes, manage pricing, discounts, and commissions.
- Order Status Communication: Provide accurate and timely updates on lead times, material availability, and troubleshooting.
- Internal Collaboration: Coordinate with Engineering, RMA/Warranty, and other internal teams to meet customer requirements.
- Problem Resolution: Address shipping discrepancies, payment disputes, and handle order cancellations.
- Administrative Support: Update customer accounts, maintain BOL/PL files, process invoices, and manage customer portals.
- Continuous Improvement: Support initiatives to enhance Customer Service processes.
Skills:
- Experience with MRP software
- Order Processing
- Internal Collaboration
- Problem Resolution
- Administrative Support
Education/Experience:
- Associate’s degree + 3–5 years of customer service experience.
- Excellent organization, communication, and multitasking skills.
- Comfortable in high-stress environments and adaptable to change.
Vacancy posted more than 2 months ago
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