Gaming Service Technician

Location Hickory Hills, IL, 60457,United States Employee Type Full Time Manage Others No Contact information Name Lee Ann Hille Phone View phone number on click.appcast.io Since 1929, J&J Gaming has been a leader and a trusted partner in Gaming and Amusements. This position is with J&J Ventures Gaming, LLC. Today, our focus remains steadfast: to provide world-class service to help businesses succeed. Our customers and our team members have been, and will always be, #1 priority. We are looking to expand our workforce with team-oriented individuals with a positive mindset. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k)-retirement plan. About the Role As a Gaming Service Technician, you will play an essential role in troubleshooting, servicing, and repairing video gaming equipment at customer establishments throughout the assigned service area. This position is responsible for responding to service calls, resolving technical and customer-related issues, and supporting management in delivering exceptional customer service across the region. The candidate must be at least 21 years of age, possess a valid driver’s license with a satisfactory driving record, and successfully meet all requirements established by the Illinois Gaming Board and the Illinois Department of Financial and Professional Regulation, including fingerprinting and background screening. What you’ll do Core Responsibilities Respond to service calls and complete equipment repairs efficiently by prioritizing requests based on urgency and geographic location. Coordinate with Compliance and Service teams, under the direction of the Regional Operations Manager, to identify and prepare equipment for deployment and service. Diagnose, troubleshoot, and repair malfunctions involving electronic gaming devices and related equipment. Install, inspect, and test electronic gaming devices, hardware, and associated systems to support continuous and efficient business operations. Communicate professionally with clerks, management, and customers to address and resolve service-related issues. Complete and maintain all required service documentation, device records, and activity logs accurately and timely. Ensure the quality, functionality, and integrity of all incoming and outgoing equipment. Monitor inventory levels and communicate equipment and parts needs to minimize downtime and support rapid product turnaround. Collaborations and Partnerships Ability to effectively collaborate with the Team Lead Ability to work closely with the Regional Operations Manager Ability to collaborate and communicate effectively with team members Ability to maintain professional working relationships with establishment employees and patrons utilizing Video Gaming Terminals (VGTs) within establishments Other Responsibilities This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties, responsibilities, and activities may change at any time with or without notice. Who You Are Must be at least 21 years of age. Previous experience troubleshooting and repairing VGTs preferred but not required. Maintains a valid driver’s license with a satisfactory driving record. Proficient in the use of electrical testing instruments, including gauges and meters. Demonstrates the ability to read, write, and perform basic mathematical calculations, including addition, subtraction, multiplication, and division. Exhibits strong electronic and mechanical aptitude with the ability to follow detailed instructions accurately. Communicates effectively and professionally with customers, peers, managers, and cross-functional departments. Must successfully meet all requirements established by the Illinois Gaming Board and the Illinois Department of Financial and Professional Regulation, including fingerprinting and background screening. Adaptable, collaborative, and committed to delivering quality results Inclusive and team-oriented mindset Supervisory Responsibility This position does not have supervisory responsibilities. Education Requires a high school diploma or GED. Equivalent work experience may be considered in lieu of formal education. Experience A combination of education, training, and relevant experience will be considered in lieu of strict year requirements. This position works primarily indoors in a climate-controlled environment with minimal exposure to outdoor weather conditions. Noise levels and environmental changes are typically low and predictable. Physical Demands The physical demands here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands or arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This role involves frequent physical activity, including standing, walking, bending, lifting, and carrying throughout the shift. May frequently lift or move items up to 50 lbs, and occasionally up to 75 lbs. Travel This role requires regular local travel between company locations or job sites. Travel is typically within the same day and does not require overnight stays. Other Duties This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Golden Route Operations, LLC