Call Center Supervisor

Overview We’re looking for a Call Center Supervisor to join our Inside Sales team at Esler Companies – Renewal by Andersen. As a Call Center Supervisor you will work hands‑on with a team of Inside Sales Reps, providing coaching and guidance on scheduling appointments with homeowners interested in our industry‑leading products and services. With weekly and monthly bonuses, supervisors earn an average of $80,000‑$100,000 yearly. In addition, we offer great benefits and incentives, company outings, contests, profit sharing, paid volunteer time, a 3:1 charitable match, tuition reimbursement, and more. We can build a schedule that suits your life and guarantee those hours every week. This position is in‑person. Responsibilities Hands‑on and in‑the‑moment assistance with appointment scheduling. Coaching, encouraging and guiding teammates to meet activity goals and metrics. Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology. Perform moderate‑level supervisory work coordinating the operations of an Inside Sales team. Working on a team of dedicated supervisors. Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. This is an in‑person position. Qualifications Previous Inside Sales or Call Center Supervisor experience. A drive to meet metrics and lead a team. Ability to give and accept constructive feedback. A proven track record of closing sales. Excellent oral and written communication skills. Ability to work in a fast‑paced environment while multitasking. Strong interpersonal skills, including empathetic listening and warm communication style. Benefits Medical, Dental, and Vision Insurance Teammate Assistance Plan Tuition Reimbursement 401(k) with 50% match up to 6% of your annual pay Paid Time Off Company Paid Holidays Paid Volunteer Time And more! Equal‑Opportunity Employer and Additional Information We are a proud equal‑opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug‑free workplace for all teammates. We participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt‑out at any time. Posted Salary Range USD $80,000.00 – $100,000.00 /Yr. #J-18808-Ljbffr Esler Companies | Renewal by Andersen