Hospitality Manager

Position Summary Reporting into the Director of Operations, the Hospitality Manager will help oversee a multi‑faced high‑volume full‑service restaurant/venue with a miniature‑golf game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives. Key Responsibilities Oversee 1–2 areas of the venue operations, including service, bar, reception, game & tech and/or bar. Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same. Effectively operate computer systems including a POS system and online team‑member scheduler. Manage controllable expenses for area of responsibility. Ensure all side work is appropriately assigned and completed. Ensure collaboration between kitchen and front‑of‑house operations. Team Development And Management Participate in hiring, training, and developing hourly associates. Create, maintain, and update associate schedules using weekly and daily forecasts. Conduct and lead pre‑shift meetings to provide daily focus and continuous coaching and direction to hourly staff. Drive accountability and consistency by providing constructive coaching and feedback. Guest Experience Manage guest service issues professionally and with a guest‑centric mindset. Champion the Puttshack brand by ensuring a consistent and exceptional guest experience. Compliance And Safety Maintain a safe, secure, and healthy work environment and food safety. Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates. Required Skills And Experience Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue. Results driven; ability to lead/coach team to achieve business objectives/goals. Strong communication skills with the ability to resolve conflict and provide direction to teams. Demonstrates financial acumen, strong understanding of restaurant operations. Tech savvy and willingness to learn new systems and tools. Flexible availability to work evenings, weekends, and holidays. Must pass a post‑offer background check. Preferred Skills And Experience Preferred certifications including ServSafe and state/local licensing requirements. Hospitality degree preferred. Benefits Health, dental, and vision coverage options. 401(k) matching. Company‑paid life and AD&D insurance. Voluntary short‑term and long‑term disability insurance. Generous PTO, including paid parental leave. Associate discounts (free mini golf). Pet insurance. Flex spending accounts. and more. Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr