Front Desk Receptionist/Concierge

Receptionist

Pay Rate: $21.00 Location: 2701 San Tomas Exp, Santa Clara. - M-F 8-5

Resource's Typical Working Day:

• Front Desk Operations
• Serve as the first point of contact for anyone entering the building.
• Maintain a professional and welcoming presence at the reception area.
• Handle incoming calls and direct them appropriately.

• Guest & Visitor Management
• Greet and assist guests, clients, and visitors upon arrival.
• Provide directions or escort them to their meeting locations.
• Ensure all visitors are properly signed in and accounted for.

• Customer Service & Support
• Respond to inquiries with a helpful and courteous attitude.
• Maintain a high level of service to reflect the company's standards.

• Badge & Access Assistance
• Help visitors and temporary staff with badge creation and access setup.
• Ensure security protocols are followed during check-in and check-out.

• Meeting Room Coordination
• Manage bookings for conference and meeting rooms.
• Ensure rooms are prepared and equipped for scheduled meetings.

Must Have Skills:

• Customer Service
• Punctuality
• Team Player
• Good Communication Skills
• Professional Appearance / Attire

Years of Experience: 1-2 years of experience and/or related field

Education: At least GED/HS diploma

Software skills:

• Microsoft 365 (Word, Excel, PowerPoint, etc.)
• Outlook (Email management, calendar scheduling)
• Microsoft Teams (Chat, meetings, collaboration)
• Basic Computer Functions (File management, printing, internet browsing)

Interview Process: 1 phone screening and/or virtual