Solution Architect (R) NY

Technical AI/ Solution Architect
Location: Remote (Try to get candidates from NY NJ) - client travel as an when needed.
Type of hire: FTC
Visa: Independent.

About the Role
Mphasis Professional Services is looking for a seasoned Technical Architect to design and implement scalable Conversational AI solutions using industry-leading platforms such as Kore.ai or similar. This role requires a strong foundation in enterprise architecture, AI integration and secure deployment, with exposure to modern technologies like Generative AI, knowledge retrieval and multimodal interaction.
Key Responsibilities

• Architect AI-powered virtual assistants using low-code/no-code platforms (e.g., Kore.ai, Dialogflow, Azure Bot Framework)
• Design scalable, secure architectures with third-party integrations (e.g., Salesforce, ServiceNow)
• Implement RAG architectures to enhance response relevance using external knowledge sources
• Integrate Large Language Models into chatbot workflows for summarization, classification and intelligent routing and Agentic AI Agents
• Design prompt chaining and semantic search flows for document based and FAQ based virtual assistants
• Lead API integration, middleware setup and deployment across cloud/hybrid/on premises
• Enable voice bot deployment and contact center AI via telephony and IVR systems
• Design and implement knowledge-based search using AI-driven techniques (e.g., FAQ ingestion, document indexing)
• Drive performance optimization, CI/CD integration and code quality standards
• Collaborate across teams and provide technical guidance to Developers and QA

Core Skills & Experience

• 12+ years in software development; 3+ in solution architecture
• Proficiency in Java, Node.js, Python, JavaScript
• Experience with REST/SOAP APIs, databases (MongoDB, PostgreSQL), Redis
• Familiar with containerization, DevOps and cloud (AWS, Azure, GCP)
• Experience on Gen AI Technologies: Agentic AI, LLMs (OpenAI, Azure), LangChain, Semantic Kernel
• Knowledge of authentication (OAuth2, JWT, SAML) and enterprise-grade security
• Familiarity with voice interaction systems (ASR/TTS, SIP, IVR)

Preferred Skills (Nice to Have)

• Hands-on experience with Kore.ai XO Platform or equivalent
• Experience with RAG (retrieval-augmented generation) and GenAI guardrails
• Integration experience with enterprise apps and CRM systems
• Prompt engineering and LLM safety governance
• Understanding of chatbot performance testing and analytics

Architectural Leadership Competencies

• Excellent stakeholder communication and cross-functional leadership
• Strong analytical and solution-oriented mindset

Experience Required

• 12+ years in technical roles; 3-5 years in architecture/design

Education

• Bachelor's or Master's in Engineering, Computer Science or a related field

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.