Lead Sales Associate - The UPS Store 6631

Lead Sales And Customer Service Associate- The UPS Store

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.

The Lead Sales And Customer Service Associate- The UPS Store provides customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

What You Will Do

• Act on behalf of the Store Manager as a secondary key holder.
• Provide exceptional customer service by greeting customers, identifying needs, promoting products and services, and recommending additional solutions.
• Maintain professional store operations, including associate appearance standards, merchandising, stocking, inventory awareness, and housekeeping duties.
• Accurately process mail, printing requests, sales transactions, and incoming/outgoing shipments using POS and shipment management systems.
• Package shipments, generate labels, assist customers with office equipment, and process damaged, lost, or late shipment claims.
• Perform end-of-day reconciliation of cash, checks, credit cards, and other transactions according to company procedures.
• Must be able to work opening and closing shifts, including weekends.

What You Bring

Education & Experience

• 1 year of related experience required, prior retail experience preferred.

Skills & Abilities

• Point of Sale (POS) and computer experience are highly desirable.
• Knowledge of Adobe Creative Software, or the ability to learn new software, is highly desirable.
• Ability to perform all essential job duties satisfactorily and efficiently.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• Ability to use tact and diplomacy to maintain positive and professional relationships with customers in person and over the phone.
• Excellent verbal and written communication skills.

Why Join Didlake

• Be part of a mission-driven organization committed to creating opportunities for people with disabilities.
• Opportunities for professional growth and leadership development.
• A supportive and collaborative work environment.

Benefits

• 401(k) retirement plan with company match
• Paid time off awarded after every year of service
• Paid sick leave that begins accruing upon hire
• Paid holidays
• Direct deposit