Bilingual Front Office Registrar - CHC (Bridgeport)

Join a Team That Makes a Difference at Optimus Health Care!

Are you passionate about delivering exceptional, patient-centered care? At Optimus Health Care, the largest provider of primary care services in Fairfield County, we're looking for a dedicated and customer-focused Front Office Registrar to join our team in Bridgeport, CT.

With locations across Bridgeport, Stratford, and Stamford, our mission is simple: to be a lifelong healthcare partner committed to improving the wellness of our communitiesand it starts with people like you.

As a Front Office Registrar, you'll play a key role in creating a positive patient experience and ensuring smooth clinic operations. You'll work closely with providers, nurses, and clinical staff to support efficient patient flow and accurate registration.

Key Responsibilities:

• Welcome and assist patients with professionalism, warmth, and respect
• Create a positive and comfortable experience for all patients
• Answer questions and guide patients to appropriate services
• Prepare welcome materials for new patients

• Collect and update patient demographic and insurance information
• Ensure accurate and timely patient check-in/check-out
• Schedule appointments and maintain provider schedules (1820 patients/day target)
• Obtain required documentation (HIPAA, consent forms, etc.)
• Assist with sliding scale applications and required documentation

• Verify insurance coverage, copays, deductibles, and authorizations
• Review schedules in advance to ensure readiness for upcoming visits
• Contact patients with appointment reminders and payment expectations
• Prepare and scan all required documents within 24 hours

• Collect copays and outstanding balances
• Balance and close daily payment journals
• Coordinate with billing for accounts with outstanding balances
• Support workflow improvements and patient flow initiatives

What We're Looking For

Qualifications:

• High School Diploma required (associate's degree preferred)
• Minimum 2 years of experience (healthcare setting strongly preferred)
• Experience with electronic medical records (EMR) systems
• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Ability to multitask in a fast-paced environment

Language Requirement:

• Bilingual required: English/Spanish OR English/Haitian Creole

Why Join Optimus?

• 100% outpatient setting
• Fast-paced, team-oriented environment
• Meaningful work serving the community
• Competitive compensation
• Excellent health & welfare benefits

Schedule Requirements

• Full-time position
• Participation in late evening and Saturday rotations required

Equal Opportunity Employer

Optimus Health Care is committed to providing equal employment opportunities to all applicants and employees in accordance with applicable federal and state laws.