Member service representative

Are you a compassionate, tech-savvy problem solver ready to launch a rewarding remote career in healthcare customer service? We are looking for dedicated Customer Service Representatives in the Denver metro area to serve as the vital line of support for health plan members. In this fast-paced position, 100% of your time will be spent on the phone assisting members with complex inquiries regarding their benefits, eligibility, Medicare, and premium billing.

Enjoy the convenience of working from your home office with equipment provided! While this role is fully remote, you must reside within a daily driving distance of the Denver center in the event on-site support is required for technical issues or equipment pick-up. Candidates must have a private, quiet workspace and hardwired high-speed internet (minimum 20 Mbps upload/download).

We offer a paid, comprehensive 12-week virtual training program designed to set you up for success. Because attendance is critical to your growth, 100% attendance is required during the first 90 days. Our contact center operates Monday-Friday, 7:00 AM - 9:30 PM, and Saturday-Sunday, 7:00 AM - 9:00 PM MT. Candidates must be flexible to work assigned shifts within these hours, including mandatory weekend shifts once entering production.

If you thrive in a supportive team environment, have a passion for helping others, and possess strong analytical skills, we want to hear from you! Apply now, and watch your email or text for an invitation to complete your online assessment.

salary: $21.62 - $21.63 per hour
shift: First
work hours: 7 AM - 9:30 PM
education: High School

Responsibilities

Position Summary Serve as a Member Services Representative handling inbound calls regarding plan coverage, claims, eligibility, and billing. Maintain strict confidentiality and deliver exceptional customer care.

Key Responsibilities

• Answer high-volume inbound calls from plan members with accuracy and empathy.
• Assist members with benefit details, enrollment changes, Medicare inquiries, and premium billing.
• Use multiple computer systems to research information and resolve inquiries on the first call.
• Accurately document all customer interactions in compliance with privacy guidelines.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service experience (call center or healthcare experience preferred).
• High-speed hardwired internet (20 Mbps upload/download required).
• Excellent verbal communication, typing, and multi-tasking skills.
• Must be available to work flexible shifts including weekends and evenings until 9:30 PM MT.

INDSCGMH

The essential functions of this role include:

• working weekends

Skills

• Client Service
• Customer Service
• CRM
• Typing Skills
• Empathy
• Basic Computer Skills
• Active Listening
• Telephone Etiquette
• Interpersonal Sensitivity
• Adapting to Change

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.