Healthcare Customer Service Representative

Healthcare Customer Service Representative

We are seeking a dependable and customer-focused Healthcare Customer Service Representative. This position is ideal for someone with high-volume phone experience who is comfortable working independently, multitasking, navigating multiple computer systems, and assisting patients throughout the referral and order process.

Responsibilities

• Manage a high-volume workload consisting of approximately 30 inbound and 4050 outbound calls per day.

• Assist patients with referrals, documentation requirements, order updates, and general questions.

• Process and enter DME orders accurately into the appropriate systems.

• Assist occasional walk-in patients with basic order and service needs.

• Navigate multiple EMR systems to obtain and review required patient documentation.

• Enter and maintain accurate insurance, authorization, and expiration information.

• Contact patients when documentation does not meet insurance guidelines and explain next steps or available options.

• Verify insurance information and communicate updates or discrepancies to the appropriate internal teams.

• Accurately document all calls, emails, orders, and patient interactions.

• Process and verify documentation and orders according to established procedures.

• Assist with resolving patient concerns and provide timely, professional customer service.

• Meet established quality assurance and performance expectations.

Qualifications

• 1+ year of customer service experience required.

• 1+ year of call center or high-volume phone experience, ideally handling 40+ calls per day.

• 1+ year of Microsoft Office/Microsoft 365 experience.

• Strong computer skills with the ability to learn and navigate multiple systems.

• Excellent communication and customer service skills.

• Strong time management, organization, and multitasking abilities.

• Ability to problem-solve and work independently in a fast-paced environment.

• Demonstrated job stability and reliability.

Preferred Qualifications

• Previous DME (Durable Medical Equipment) experience.

• Healthcare, medical office, or patient services experience.

• Previous office-based customer service experience.

• Experience working with EMR systems, insurance verification, referrals, or authorizations.

• Bilingual skills are a plus.

Schedule

• MondayFriday

• 8:30 AM5:00 PM

Work Environment & Opportunity

• This position is based in a smaller office setting with limited staff onsite, making it a great fit for someone who is comfortable working independently.

• Employees will manage their own workload and responsibilities throughout the day, so self-motivation, organization, and time management are important.

• While the role is highly independent, there is a supportive team available for questions, collaboration, and assistance when needed.

• Clean, bright, professional office environment with an individual workstation, headset, and monitor provided.

• Friendly and welcoming company culture that values teamwork and celebrates employee successes.

• Opportunity to transition into a direct-hire position following the contract period.

• Upon direct hire, benefits may include medical, dental, vision, 401(k), and paid time off.

Job Type & Location

This is a Contract position based out of Evansville, IN.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Evansville,IN.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.