ROOF Busser - PT

Perched above downtown Chicago, ROOF on theWit is one of the city's premier rooftop destinations, offering elevated cocktails, dynamic entertainment, stunning skyline views, and exceptional hospitality. As part of theWit Chicago, a Hilton Hotel, our team is committed to creating unforgettable guest experiences through attentive service, energy, and teamwork.

We are seeking hospitality professionals who thrive in a fast-paced, high-energy environment and are passionate about delivering outstanding service with personality, professionalism, and style.

Position Overview

The Busser is responsible for supporting front-of-house operations by assisting servers, delivering food, maintaining dining areas, and ensuring guests receive attentive and seamless service. This position plays an important role in upholding the elevated dining standards and guest experience associated with the Roof @ theWit hotel.


Key Responsibilities

• Assist servers with food and beverage service in a professional, organized, and timely manner
• Run food and carry trays safely and efficiently throughout the restaurant
• Clear, clean, and reset tables according to restaurant standards
• Provide water and beverage service while maintaining attentive table service
• Complete opening, closing, and side work duties as assigned
• Maintain cleanliness, sanitation, and health code standards throughout the outlet
• Support a collaborative "Whatever It Takes" team culture
• Deliver exceptional guest service aligned with Four Diamond hospitality standards
• Communicate effectively with kitchen and front-of-house team members to ensure smooth operations
• Maintain composure and professionalism in a high-volume restaurant environment

Qualifications

• Minimum of 1-3 years of experience in a high-volume restaurant or hospitality environment preferred
• TIPS and ServSafe certifications required
• Fluent English communication skills with a professional and polished demeanor
• Strong organizational skills and attention to detail
• Ability to set and clear tables efficiently without breakage
• Ability to lift and carry up to 30 pounds
• Team-oriented mindset with the ability to work efficiently under pressure
• Must maintain professional appearance and proper uniform standards at all times
• Flexibility to work evenings, weekends, holidays, and varying shifts in a 24/7 hotel environment
  • Must be available on Fridays, Saturdays & Sundays
• Regular and reliable attendance required

What We're Looking For

• Passion for hospitality and guest service excellence
• Positive attitude and strong work ethic
• Individuals who are imaginative, inspired, and guest-focused
• Commitment to teamwork and creating memorable dining experiences
• Ability to adapt and thrive in an energetic downtown Chicago restaurant environment

Compensation and Benefits

• $12.62 per hour

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.
• Travel discounts and employee room rates worldwide
• Career growth and training opportunities
• Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

E-Verify Participation:

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity:

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law