Education Support Coordinator III

Job Description

Job Description

Salary: $22+/hour, based on experience

Work Schedule/Location

• Proposed Start Date - Week of August 10th
• Location: Barton Center
• Work Schedule: Mondays/Tuesdays/Wednesdays - 4:30pm - 6:30pm (onsite) plus quarterly meetings and remote database work. (total = 12 hours/week)

Position Summary

The Education Support Coordinator III (ESC III) leads Brightlane Learning programming at community-based partner sites, providing academic support to students and educational case management for families experiencing housing instability. ESC IIIs serve as the primary liaison between shelter staff, caregivers, tutors, and school partners. This entry level, part-time, hourly position is ideal for professionals with a background in education and/or social service settings who are comfortable working independently and adapting to the unique dynamics of a shelter or community-based environment.

Position Relationships

• Responsible to:
  • Education Director
• Collaborates with:
  • Students and Families
  • Shelter Staff and Case Managers
  • School Staff
  • Volunteer Tutors
  • Fellow Education Support Coordinators
  • Other Brightlane Learning Staff
  • Community-Based Service Providers

Duties and Responsibilities

These responsibilities reflect the ESC IIIs commitment to adaptive support, solution-focused problem solving, self-directed leadership, and collaborative teamwork in service of students, families, and volunteers in community-based settings. Responsibilities include but are not limited to:

Program Coordination & Academic Support

• Oversee Brightlane Learning programming at assigned shelter site(s), including intake, supporting tutoring sessions, and individualized academic support for students.
• Create and manage Personalized Learning Plans for each student based on academic data and input from caregivers, teachers, and site partners.
• Deliver tutoring and academic enrichment aligned with Personalize Learning Plans.
• Monitor student progress and adjust support strategies to meet changing academic or behavioral needs.

Educational Case Management & Family Engagement

• Provide direct educational case management for families, identifying academic barriers and supporting parents/caregivers in navigating the education system.
• Maintain consistent communication with parents, caregivers, and school contacts to support academic progress and school engagement.
• Provide parent workshops in alignment with family needs and goals
• Participate in or facilitate school or service provider meetings related to student needs, when appropriate.

Volunteer Tutor Support

• Serve as the primary point of contact for tutors at assigned sites; communicate tutoring schedules, support needs, and session adjustments.
• Provide tutors with updates on student learning goals and strategies. Provide daily support to volunteer tutors, including assisting with homework or classwork, guiding supplemental activities, and ensuring a productive environment for tutoring.
• Promote Brightlane Learning events and initiatives to tutors, encouraging their participation and engagement with the organization's mission.
• Contribute to tutor retention by offering encouragement, sharing feedback with program staff, and promoting a positive tutoring environment.

Site Operations & Administration

• Enter family and tutor data weekly in designated systems with attention to accuracy and timeliness.
• Maintain site materials such as emergency plans, first aid kits, cleaning supplies, curriculum kits, and other necessary items to ensure a well-stocked, safe, and productive tutoring environment.
• Monitor program effectiveness through surveys or assessments and share feedback with program leaders.

Organizational Engagement

• Attend required meetings and special events, including fundraising events, tutor workshops, and staff meetings, to maintain alignment with Brightlane Learnings overall goals.
• Contribute to staff development by sharing knowledge and experiences during team meetings and training sessions.
• Collaborate with other Education Support Coordinators when necessary to ensure seamless program delivery across multiple sites.
• Actively contributes ideas, feedback, and support to peers during cross-site collaboration or team-based planning efforts.
• Complete other duties as assigned

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Able to remain in a stationary position for extended periods.
• Ability to move throughout shelter and community partner environments.
• Occasionally lifts supplies or materials up to 20 pounds.
• Must be able to operate basic office and educational equipment.
• Reliable transportation to assigned site(s).

Additional Education/Knowledge/Skills Requirements

• High school diploma or GED required; associate or bachelors degree in education, social work, or a related field strongly preferred.
• At least 1 year of experience working with youth and/or families in educational or community-based settings.
• Familiarity with trauma-informed practices and barriers faced by families experiencing housing instability.
• Demonstrated ability to manage small groups and one-on-one learning sessions.
• Strong communication and boundary-setting skills when working with families and shelter partners.
• Comfort working independently in a nontraditional environment (e.g., shelters, transitional housing).
• Proficiency in Microsoft 365, Google Workspace, and data entry systems.