Desktop Support Technician

Job Description

Job Description

Grow your tech career with a company that values innovation, stability, and people first.

Millennium Capital & Recovery Corporation is a wholly owned subsidiary of TRAKAmerica and is a nationwide leader in asset‐recovery services. Since 1999, the company has specialized in managing collateral recovery, skip tracing, impound services, and remarketing for consumer lenders across the U.S. Their solutions support lenders in minimizing losses through efficient recovery management, licensed vendor networks, and advanced technology—all delivered with integrity and performance.

Position Summary

We are seeking a Desktop Support Technician to join our Millennium Capital & Recovery Corporation IT team. This role is responsible for providing technical assistance to end users, maintaining desktop systems, and ensuring smooth day-to-day IT operations. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and experience supporting a range of hardware and software environments.

Key Responsibilities

• Provide Tier 1 technical support for desktops, laptops and mobile devices
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Install, configure, and maintain operating systems (Windows) and standard business applications
• Manage user accounts, permissions, and access in Active Directory and related systems
• Support onboarding and offboarding processes, including equipment setup and account provisioning
• Document issues, resolutions, and processes in the ticketing system
• Collaborate with other team members to escalate and resolve complex issues
• Perform routine maintenance, updates, and system checks
• Assist with IT projects such as system upgrades, deployments, and migrations

PHYSICAL DEMANDS & WORK ENVIRONMENT :

The physical demands and work environment characteristics described here and representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. A physical presence in the workplace is required to perform the role. The ability to travel if required.
• Work environment: This position is typically performed in a professional office environment. The noise level is generally moderate. The role may involve frequent interaction with others in person, via telephone, and through electronic communication. The work environment may include the use of standard office equipment and technology.

Required Qualifications

• 1-2 years of experience in desktop support or a similar IT role
• Strong knowledge of Windows operating systems
• Experience with Active Directory, Office 365, and basic networking concepts
• Familiarity with ticketing systems
• Solid troubleshooting and problem-solving skills
• Excellent communication and customer service abilities

Preferred Qualifications

• Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications)
• Experience with remote support tools and endpoint management solutions

Key Competencies

• Strong attention to detail and organizational skills
• Ability to prioritize and manage multiple tasks
• Team-oriented with the ability to work independently
• Adaptability in a fast-paced environment

TRAKAmerica is a leading accounts receivable management and recovery solutions company specializing in legal collections, compliance oversight, and advanced data analytics for financial institutions nationwide. Headquartered in Bonita Springs, the company partners with banks, debt buyers, government agencies, auto finance companies, and education lenders to optimize portfolio recovery performance through proprietary technology, analytics, and a nationwide legal network. Known for its compliance-driven approach and innovative FASTRAK® modeling system, TRAKAmerica delivers customized recovery strategies that maximize client results while maintaining strong regulatory standards.

Company Description

TRAKAmerica is a leading accounts receivable management and recovery solutions company specializing in legal collections, compliance oversight, and advanced data analytics for financial institutions nationwide. Headquartered in Bonita Springs, the company partners with banks, debt buyers, government agencies, auto finance companies, and education lenders to optimize portfolio recovery performance through proprietary technology, analytics, and a nationwide legal network. Known for its compliance-driven approach and innovative FASTRAK® modeling system, TRAKAmerica delivers customized recovery strategies that maximize client results while maintaining strong regulatory standards.