Telecommunicator I

911 Telecommunicator

The Telecommunicator I, trains to perform specialized emergency communications work in the County's enhanced 911 Communications Department. Are you searching for more than just a job? Consider a career that's a true calling. Join our team as a 911 Telecommunicatora vital first point of contact in times of emergency. In this role, you'll be the calm voice in chaos, offering reassurance, clarity, and critical support to those facing some of the most intense moments of their lives. You won't just be answering calls, you'll be saving lives. We're looking for individuals with deep compassion, empathy, and a strong sense of duty. You'll need to think fast, stay calm under pressure, and communicate clearlybecause your decisions can directly impact the safety of first responders and the public. This is a challenging position, but it's also one of incredible purpose and fulfillment. If you're ready to make a real, tangible difference in your community and be a lifeline when it matters most, we encourage you to apply today. Your voice could be the one that brings hope. Will you answer the call?

Location: Monroe, NC

Salary: $45,601.92 - $68,402.88 Annually

Job Type: Full-Time Regular

Closing Date: 9/6/2026 at 11:00 PM Eastern Time (US & Canada)

Minimum Qualifications: Requires a High School Diploma or an acceptable equivalency diploma (GED), and no required experience; or equivalent combination of education and experience. None Specified.

Special Requirements: Must reach age 18 within (6) six months of being appointed. Must pass any/all background investigations, including Criminal History check(s). Computerized aptitude testing with a passing score of 80 is required for this position. Successfully complete the C-COM Telecommunicator Training program, Emergency Telecommunicator Course, CPR/AED training, DCI, EMD, call taking, and either county law channel and city law channel, or county fire, Monroe fire and EMS channels, NC Sheriff's Standards Certification. Be able to learn new procedures and techniques for handling current as well as any additional equipment, radios, telephone, computer, recording equipment, etc. Typing speed of 35 words per minute (WPM).

Physical Demands: Must be physically able to operate a variety of machinery and equipment including computer terminals, computerized radio channels, copier, recording equipment, shredder, and enhanced 911 telephone equipment. Must be able to exert up to 10 pounds of force occasionally, and/or up to 5 pound of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Work Environment: Work is performed in an environment where the employee must deal with crisis situations that require major decisions involving people, resources, and property.