Technical Support (Advisor Website and Customer Service)

Advisor Website Services Team Member We are looking for a valued employee to join our Advisor Website Services team. You will work closely with business partners on issues related to our Advisor Website and other digital experiences. Working closely with Advisors, staff and other business partners requires excellent communication, analytical, and problem-solving skills. Maintaining high levels of service by assisting business partners cases/calls/requests. This role is not centered on software development, but rather on support, problem-solving, and delivering a high level of service to our business partners. With guidance, learn, understand and support Principal systems and web applications to provide top service to our business partners. Understand how systems integrate with each other. Focus on growing new skills, learning existing tools, resources and processes. Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues. Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues. Begin gaining understanding of services team is accountable to maintain. Be eager to provide input to team as working on web and/or data related topics. Stay current and engaged on industry trends. Perform other job-related duties of special projects as required. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years. As Principal continues to modernize its systems, this role will offer you an exciting opportunity to build solutions that will directly impact our long-term strategy and tech stack, all while ensuring that our products are robust, scalable, and secure! Bachelor's degree (preference in MIS, business, or related field). Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required Must be able to maintain a high degree of accuracy and confidentiality Must have the desire and ability to learn new technology and continuously grow Must be able to work with people at all levels and demonstrate the ability to understand and embrace change May be required to provide on-call support Knowledge of insurance and financial services preferred Demonstrated leadership abilities preferred Strong time management skills preferred Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $62000 - $74000 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible Yes Work Environment This role is located in Des Moines and offers in-office, hybrid (blending at least three office days in a typical workweek) work arrangement. During the training period the role will be in the office 5 days/week. Hours covered are 7:30 a.m. to 5:00 p.m. CT. Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Global Investors positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Principle