Grey Market Analyst

Grey Market Analyst

As the Converse Grey Market Management Analyst, you'd be joining a growing team and be responsible for establishing and supporting our Geo partners to better manage the marketplace! We are looking for a self-starter who can multi-task, collaborate and work cross-functionally in a constantly evolving environment. In this role, you will support the management of multiple investigations to help ensure a clean marketplace across the different Geos. Strong communication and analytical skills are needed along with being comfortable working with multiple partners in a fast-paced and ambiguous environment. Working on the Converse business will be an exciting and meaningful experience collaborating with partner functions across the global enterprise. This role reports in to the Grey Market Management function, which is part of the Partner-Go-To-Consumer organization. Within this capacity, our team's responsibility is to protect consumer experiences and ensure we maintain a clean marketplace.

Key Responsibilities:

• Identify, assess, and report marketplace information, statistics, and trends stemming from bookings analysis and unauthorized distribution
• Prioritize key brand initiatives, categories, and styles to aid in investigative efforts
• Identify potentially problematic unauthorized sellers, legally trace their sources, when available, and log evidence into a case management system
• Ability to story-tell and present enforcement remediations in a logical, meaningful, and concise format to multiple partners while coordinating and leading efforts to complete remedial actions with Geo marketplace operations, finance, and sales teams
• Work directly with Geo teams to identify suspicious booking behavior, provide updates, report on results, and align with Geo strategy
• Work cross-functionally with partners to sharpen investigations, share data, elevate process standardization, and document policy violations, including international shipping
• Use technology platforms, internal and external resources, and analytical tools to innovate, build, and deliver assessments for reporting purposes
• Willingness to take calls and meetings outside of normal business hours to better coordinate with different Geo teams globally
• Act, drive, and engage with a "progress over perfection" mentality and be a creative problem solver

Qualifications:

• Bachelor's degree or equivalent work experience
• Minimum 5+ years relevant work experience across Grey Market, Brand Protection, Loss Prevention, Social Listening, Business Analytics, or e-commerce
• Demonstrated ability to operate with a high degree of ambiguity, logical problem structuring, and strategic problem-solving skills
• Outstanding ability to analyze data to provide insights and make recommendations
• Strong analytical, verbal, and written presentation skills
• Can do an attitude and history of making stuff happen independently and as part of a team
• Experience in digital/e-commerce, understanding of the grey market, and basic retail acumen

Desired Skills:

• Proficiency with business intelligence and analytics software such as Tableau, Power BI, etc
• Advanced understanding of global e-commerce & social media platforms
• Ability to fluently read, speak, and write additional languages beyond English