Sales Associate Keyholder

Overview PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident and effortless style for work, everyday wear, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express stores and online at express.com and bonobos.com. Store Name Northridge Fashion Responsibilities Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team. The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures. Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system Performs overrides at checkout as needed Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers Follows company policies and procedures to ensure the safety of all our associates and customers Assists with product launch changes according to the company SOP Delivers on all aspects of the customer experience model Processes transactions quickly and accurately, reducing the customer's wait time Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate Other essential functions may occur as directed by your supervisor Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 0-2 of relevant job experience - minimum 6 months Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Customer service skills and ability to interact with customers Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage, including major medical, dental, vision, and other options. Additionally, part-time associates may be eligible for paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates may also receive an Express merchandise discount, participate in Learn & Earn, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent on factors including location, education, skills and experience. Pay Range $18.47 - $24.00 per hour Closing To learn more about the California Consumer Privacy Act, click here. Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor work visas. PHOENIX is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms or conditions of employment based on protected characteristics. PHOENIX provides reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position, please call View phone number on click.appcast.io and say "Associate Relations" or email View email address on click.appcast.io with your request and contact information. Notification to Agencies : PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. Without a signed Master Service Agreement and HR approval to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to third parties for hires made. #J-18808-Ljbffr