QA Technology Analyst Intern - Helipass

QA Analyst Intern

The QA Analyst Intern supports the software quality assurance process by assisting with manual testing, documentation, and defect validation. This role is designed for students or early-career candidates who want hands-on experience in software testing while learning industry best practices.

Essential Duties and Accountabilities

• Execute manual test cases under guidance from senior QA or engineering staff
• Assist in validating new features, bug fixes, and integrations
• Identify, document, and retest software defects with clear reproduction steps
• Help maintain test documentation, including checklists and test cases
• Participate in UAT and regression testing activities
• Validate basic data accuracy through UI checks or simple queries
• Learn and follow established QA processes and standards
• Collaborate with developers and analysts during testing cycles

Qualification Requirements

• Currently pursuing or recently completed a degree in Computer Science, Information Systems, Engineering, or a related field
• Basic understanding of software development concepts
• Strong attention to detail and logical problem-solving skills
• Clear written and verbal communication
• Ability to follow instructions and ask questions when unclear
• Coursework or exposure to software testing or QA concepts is a PLUS
• Familiarity with bug tracking tools (e.g., Jira, Azure DevOps) is a PLUS
• Basic understanding of web applications or APIs is a PLUS
• Introductory knowledge of SQL or data concepts is a PLUS
• Experience with Agile or Kanban environments (academic or internship) is a PLUS

Organizational Core Values

• Safe – We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient – We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high-performing organization.
• Quality – We are committed to ensuring excellent organizational performance, which produces sustainable and reliable outcomes.
• Service – We are dedicated to the service of our customers, our communities and each other.

Behavioral Competencies

• Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.
• Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
• High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.
• Initiative - Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.
• Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.

Physical Demands and Environmental Conditions

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. While performing the duties of this job, the employee is regularly required to lift and/or move up to 100 pounds. The special vision abilities for this job are close vision, distance vision, color vision, depth perception, and the ability to adjust focus.WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); fumes or airborne particles; outdoor weather conditions; extreme cold (non-weather); extreme (non- heat); risk of electrical shock; and risk of radiation. While performing the duties of this job, the employee is exposed to a moderate noise level.

PHI Aviation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws