Health Care Professional (HCP) - Process & Systems Manager

Health Care Professional (HCP) - Process & Systems Manager Position: Full-time Role Overview The HCP Process & Systems Manager supports Treace interactions with healthcare professionals (HCPs) by overseeing and managing processes related to these interactions. Key Tasks HCP Engagement Management Primary point of contact for creation and management of HCP engagements for Marketing and R&D labs. Organize HCP engagement-related databases and ensure proper compliance documentation is in place for all activities. Compliance and Documentation Ensure compliance with all legal and ethical guidelines including Stark Law and Anti‑Kickback Statute. Obtain and maintain necessary documentation for HCP expense processing. Monitor accuracy and compliance of HCP expense reports and reimbursements, adhering to company guidelines. Process Optimization Define, implement, and refine processes to improve workflow efficiency in HCP-related operations. Work cross-functionally to drive consistent and compliant execution of medical education and HCP-focused programs. Collaboration and Alignment Partner with internal teams to ensure alignment on key business processes. Maintain Med Ed systems data accuracy and integrity, providing analytics to enhance department efficiency. Event Support and Logistics Assist in planning and logistics of surgeon training and medical education events, including travel arrangement scheduling and reconciliation of travel expenses. Concur travel bookings for attendees and reconcile receipts for accuracy. Compliance Committee Approvals Track Management Compliance Committee approvals and communicate relevant information to all parties. Qualifications Bachelor’s degree in sciences or related field is strongly preferred; without a degree, HS Diploma plus minimum of 7 years Medical Education, event planning, or project coordination experience required. Minimum of 5 years combined experience in Professional Education program/event management, Sales & Marketing, project management or related experience. Experience with event planning and HCP admin software including Quickbase, CVENT, MedCompli or similar. Experience collaborating with external vendors and partners. Availability for domestic travel (10–20% of the time) to support engagements. Previous medical device experience in the Orthopedic/Foot & Ankle market space preferred. All your information will be kept confidential according to EEO guidelines. It is Treace’s policy not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, veteran status or any other characteristic protected by applicable law. EEO/Disabled/Veterans Employer #J-18808-Ljbffr