System Support Analyst

Make recommendations to management to adjust system performance parameters Delegate problem resolution to team members and conduct follow-up Provide enhancement recommendations based on long-term IT organization strategy Analyze new or revised processes and change requests Collaborate with internal groups and external vendors to ensure specifications are met and problems are resolved Participate in development of custom integration solutions Review and research issues reported by external and internal customers Evaluate project interrelationships and the effects of program changes or installations Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects, and disaster recovery exercises Attend implementation meetings to assess system availability impacts and team resource assignments Analyze and design technical solutions based on business requirements Act as an internal consultant, advocate, mentor, and change agent Answer questions and provide training for the Production Support team Perform installations, configuration, analysis, scheduling, and tuning on complex projects Ensure Production and Test environments are operational Perform corrective actions to resolve applications that end abnormally Requirements Bachelor's in a job-related field, or an additional 4 years of job-related work experience, or Associate's plus an additional 2 years of job-related work experience 6 years of technical experience with systems analysis, design, programming, or other job-related IT experience Security clearance requiring U.S. Citizenship Must be eligible to obtain a security clearance Position is not eligible for sponsorship now or in the future Understanding of data storage techniques, database philosophy, database management, and complex programming techniques In-depth understanding of production system maintenance requirements and the effects of program changes Knowledge of structured techniques in new program development Comprehensive understanding of development, quality assurance, and integration methodologies Knowledge of relevant operating systems, programming languages, and development/productivity tools Ability to work under pressure and as part of a team Experience supporting enterprise applications across Windows, Linux, and hybrid infrastructure environments preferred Experience developing automated software deployment and configuration packages using endpoint management platforms such as BigFix preferred Experience supporting audit, compliance, and risk management initiatives preferred Experience integrating tool data into enterprise platforms such as ServiceNow, Splunk, and Power BI preferred Knowledge of SQL and experience extracting, validating, and analyzing operational data preferred Experience supporting application availability, incident management, root cause analysis, and production support in a 24x7 enterprise environment preferred Security+, Network+, Linux+, Splunk, Microsoft, or other infrastructure/security-related certifications preferred Experience with ITIL practices and service management processes preferred Prior experience supporting healthcare, regulated, or highly compliant environments preferred Core Competencies Demonstrates expertise in systems analysis, design, and programming, with a strong focus on production system maintenance and integration methodologies. Proficient in supporting enterprise applications and ensuring operational availability in complex environments. Highest-signal resume keywords Systems Analysis Production System Maintenance SQL Data Analysis Automated Software Deployment ITIL Practices Hard Skills Systems Analysis Programming Database Management Data Storage Techniques Technical Solution Design Incident Management Root Cause Analysis Quality Assurance Methodologies Integration Methodologies Complex Programming Techniques Soft Skills Team Collaboration Problem Resolution Mentoring Training Certifications & Qualifications Security+ Network+ Linux+ Industry Keywords Healthcare Compliance Audit Management Risk Management Production Support 24x7 Enterprise Environment Tools & Technologies ServiceNow Splunk Power BI BigFix Windows Linux Hybrid Infrastructure #J-18808-Ljbffr Jobtailor