Customer Service Specialist

About the Company Redbarn Pet Products is a 28‑year veteran in the pet industry and one of the few founder‑owned and operated brands dedicated to delivering high‑quality, innovative dog food, chews, and treats. With a focus on integrity, quality, and innovation, our mission is to make pets happy by offering products that seamlessly transition from chew time to treat time to mealtime. Job Summary As a Customer Service Specialist, you’ll be the first point of contact for our customers, both new and returning. This role is all about providing exceptional support and ensuring our customers receive the best experience possible. Key Responsibilities Assist customers via phone, live chat, email, and SMS/text. Take orders, answer questions, and help customers with their needs. Engage with customers to resolve issues and provide solutions. Manage customer inquiries through platforms like Amazon, Stamped.io, and other third‑party applications. Track returns, customer complaints, and other important customer metrics. Expectations Highly motivated and enthusiastic. Tech‑savvy with a quick ability to learn new tools. Friendly and outgoing, engaging with people and improving their day. Entrepreneurial mindset with a growth attitude. Prepared and ready to work for each shift. Adaptable to change. Team player who supports others. Values‑driven, applying core values in every interaction. Tools & Software Shopify Asana Reamaze Postscript Nextiva Slack Amazon (Seller Central) Stamped.io Recharge Google Voice Supervisory Responsibilities This position carries no supervisory duties. Competencies Attention to detail Problem solving and efficient resolution of issues Customer service with empathy and high standards Clear written and verbal communication Sound judgment and decision making Planning and organizing tasks Accuracy and thoroughness Safety awareness and risk reporting Qualifications & Requirements Education and Experience High school diploma or equivalent; some related experience preferred. Skills - Strong verbal and written language skills. - Basic math skills for handling orders and inquiries. - Reasoning ability to apply common sense to straightforward problems. - Comfortable with database and internet software, word processing tools, and multitasking. Physical Demands This role involves sitting for long periods, using hands, and frequent communication. Occasional lifting up to 10 pounds; less frequently up to 25 pounds. Benefits Medical, dental, and vision insurance 401(k) with company match Flexible/Health Spending Accounts Voluntary benefits Pet insurance Life and accidental death & dismemberment insurance Paid vacation and paid sick leave Employee pet food discounts Complimentary office snacks Equal Opportunity Employer Redbarn Pet Products is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Redbarn Pet Products complies with federal and state disability laws and makes reasonable accommodations for all applicants and employees. CPRA Notice If you are a California resident, please read our CPRA Job Applicant Notice at Contact Information For reasonable accommodations during the application or interview process, contact Human Resources at View phone number on click.appcast.io. Salary $18.00 – $21.00 per hour (DOE) #J-18808-Ljbffr