Collections Associate

Collections Associate

Job Category: Risk Management Requisition Number: COLLE001904

Posted: February 24, 2026

Full-Time

On-site

Broad Street Corporate 728 Broad St Chattanooga, TN 37402, USA

Description

Responsible for assisting with assessing hardship workout requests and granting alternative financing options within guidelines that meet the requirements of the bank as applicable.

• Identify past due accounts that meet criteria for contact.
• Review file information and bank records to determine overall customer profile
• Establish written, verbal or personal contact with customers in order to resolve delinquency
• Use effective skip trace techniques to locate missing customers and collateral.
• Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms.

Qualifications:

High School diploma or equivalent work experience. Some collection experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.