Service Technician

Service Technician

National Vision is one of the largest optical retail companies in the U.S. with over 1,200 stores in 40 states and Puerto Rico. We help people see their best to live their best through our optical products and services. For more than 30 years, we have been improving lives by providing eye care for value-seeking consumers.

We are hiring for a Equipment Service Technician - In House to join our growing team!

Job Description

The role performs all aspects of repairs on various optometric and lab equipment. This position also provides technical support to our retail stores regarding their exam equipment. What Would You Do? The Specifics.

• Repairs/refurbishes optical equipment. Dismantles, rebuilds, and cleans equipment.
• Evaluates ophthalmic exam equipment following predetermined protocols. Determines if equipment is repairable or should be processed out of the system.
• Installs and maintains the local training room exam equipment.
• Handles local store service calls. Conducts on-site visits to install equipment, repair equipment or swap out equipment. Works with the vendor's technical team to resolve equipment issues, and gathers equipment information.
• Troubleshoots network issues as it pertains to the automated exam equipment.
• Maintains written troubleshooting documentation as new issues and solutions arise. Enhances and streamlines repair processes.
• Processes equipment movement in the inventory system, Microsoft Dynamics (EAM).
• Prepares new store opening's optical equipment for shipment as necessary. Packs and palletizes equipment when needed.
• Assists with special projects and off-site events. Attends vendor training when applicable.

Qualifications

Work Experience

• 2-4 years of experience in a technical field or mechanical trade (Required)
• Advanced Mechanical knowledge and application (Required)
• Low Volt/networking knowledge (Required)
• Electronics knowledge (Required)

Education

• High School Diploma or equivalent.
• Associate's Degree

Licenses, Certifications, Professional Affiliations

• GA Driver's License (Required)
• Forklift certified (Preferred)

Additional Information

Taking Care of our People! We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.