Program Management Manager

Role Description

Develops and implements strategic plans for development, improvement and distribution of program. Responsible for implementing program enhancements to ensure member value and relevance. Responsible for development of programs, developing program goals, developing and coordinating implementation of partners and enhancements to programs, developing and managing growth/penetration, managing monthly forecasts, managing the program revenue, and managing partner relationships to maximize performance and relevance of the program.

Provides informed hand-off to Education, Training & Development for training requirements to Communications for internal awareness and member facing updates; and to Information Systems for technology and applications support for the claims program(s).

Monitors program performance metrics, including claims cycle time, ROI, severity, member satisfaction, retention, and operational efficiency. Researches industry trends, regulatory changes, and competitive benchmarks to recommend improvements that support AAA’s claims strategy and objectives.

Conducts market and competitive research in order to effectively evaluate marketing plans and goals, and to develop optimum sales/service/distribution effectiveness. Negotiates and manages outside vendor contracts and partner relationships to ensure partner engagement and to provide value to partners as well. Evaluates, develops and oversees plans to enhance distribution strategies to achieve program objectives. Reports findings and recommendations to senior management.

Works with teams of Business Stakeholders and Product Owners to ensure claims program objectives are met.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred.
• 4-6 years of Project management or program management experience required; Claims or Insurance industry experience preferred.
• Experience with Agile is preferred.
• 1-3 years Management/Supervisory experience is Preferred.
• Guidewire ClaimCenter or PolicyCenter experience preferred.
• Agile Certifications preferred.
• Advanced ability to compile, analyze, and interpret statistical data required.
• Independent leader and represents Club with partners.
• Demonstrated experience in project management required. (PMP Preferred)
• Advanced ability required to define and lead implementation of new processes.
• Requires advanced ability to coordinate and control major projects.
• Requires advanced ability to communicate clearly and effectively at all levels of the organization– both verbally and in writing.
• Requires ability to lead, present, and represent club with business CEO’s, Presidents, or marketing executives.
• Advanced organization, planning, and problem resolution skills required.
• Advanced computer skills with Excel, Word, and PowerPoint.

Requirements

• The starting pay range for this position is: $109,100.00 - $160,800.00.
• Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Benefits

• Health coverage for medical, dental, vision.
• 401(K) saving plans with company match AND Pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more!).

Company Description

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).