Customer Service Specialist

Sierra Executive Solutions, Inc. (SES) is a 3rd party search firm recruiting for a Reno, NV client company's Senior Sales Support Representative to report to the Sales Operations Manager and serve customer support and inside sales for Mexico and Latin American customers. This position is on-site in Reno and is not remote nor hybrid. Qualified candidates must be bilingual Spanish-English or English-Spanish verbal and written communications and have the ability to travel to Mexico City for work 2x per year. Base salary is budgeted $60K-$70K, with additional commission income added estimates $80K-$90K+ total annual compensation. JOB DESCRIPTION SUMMARY Our hiring client/employer is seeking a driven bi-lingual sales support representative to lead the company's sales efforts with current and prospective distributors, system integrators and value-added resellers in the Central and South American market. The successful candidate will manage existing relationships for growth and pursue new opportunities and projects with channel partners and OEM’s throughout the region. POSITION SUMMARY AND OBJECTIVE The primary function of this role is to accelerate growth at existing accounts, develop new business opportunities, and deliver top-line revenue in a profitable manner consistent with budgeted requirements. Key duties include developing and managing the existing customer base in Latin America and achieving specifications with targeted OEM’s and end users. The successful candidate will collaborate with all stakeholders to develop strategies, set goals, implement sales plans, and deliver growth targets. ESSENTIAL DUTIES AND RESPONSIBILITIES Identify and close new opportunities for market share within existing client base and through a vetted group of customer targets. Develop and implement effective sales strategies, manage client relationships, and oversee the sales process from prospecting to contract execution. Screen potential new business opportunities for strategic fit, potential, profitability and growth. Maintain pipeline of 3x sales target and report on prospective activity and results. Close new business opportunities by coordinating communications, deal requirements, negotiating contractual commitments and gaining necessary client commitments. Participate in strategic planning process to ensure alignment with goals. Understand the competitive landscape, market trends and channel structure to institute changes in response to changing market conditions. Generate and execute customer growth plans while measuring success against targets. Manage administrative procedures in the sales process and support cash collection and project management activities, where required. Prepare sales contracts, proposals, and reports for management of business opportunities. Stay up to date on industry trends, competitor activities and customer requirements. Other duties as required and requested by senior management. PREFERRED EXPERIENCE AND QUALIFICATIONS 3+ years of proven customer-facing sales success of meeting/exceeding sales targets. Experience with battery technologies and energy storage systems a plus. Fluency in English and Spanish is firmly required in this career position. Ability to travel to and from Mexico City 2 times per year. SKILLS High level of computer literacy and strong business acumen. Demonstrable negotiations skills and an effective sales process. Enthusiastic, positive, initiative-taking and have strong leadership skills. Strong verbal and written communications skills. Competency within Microsoft Office suite (Excel, Word, and PowerPoint). Experience with CRM solutions for productivity, efficiency, and communications. Strong organizational skills and the ability to multitask. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr