Shelter Monitor_NE-TX_602-Lodge

Receptionist

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Receptionist for the Lufkin Corps, located in Lufkin, Texas.

Job Summary

Assists residents staying in the Corps shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Building Security Responsibilities (40%)

Ensures clients comply with house rules; checks client's baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.

Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.

Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.

Intake and Discharge Responsibilities (30%)

Answers telephone and responds to questions regarding the shelter operations.

Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake cards; prepares and maintains resident roster.

Orients new clients to the program and prepares case records to facilitate case management; records daily statistics.

Administers sexual offender checks, Breathalyzer testing, and drug testing of clients as needed.

Receives, receipts, and processes money order payments for rent and updates intake cards as needed; obtains client's signature on necessary forms which includes house rules and regulations; prepares, tallies, and balances money orders with receipts; drops the payments in the safe.

Prepares and distributes meal and shower tickets, assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.

Housekeeping and Chore Distribution Responsibilities (30%)

Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).

Other Responsibilities:

Verifies client employment; verifies if clients are in the hospital as well as the length of their stay.

Communicates with first responders in emergency situations.

Informs supervisor of any referral issues as they arise.

Performs other duties as assigned.

Materials and Equipment:

General Office Equipment Intercom System General Cleaning Equipment Defibrillator

Knowledge, Skills, and Abilities

Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.

Knowledge of general office procedures and practices. Knowledge of basic record keeping practices and procedures.

Knowledge of proper cooking methods and procedures.

Ability to communicate effectively with clients in order to control, lead, and motivate behavior.

Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.

Ability to work independently and with limited supervision while enforcing established policies and procedures.

Ability to present a positive and professional image of The Salvation Army.

Education and Experience

High school diploma or G.E.D. required, and one year prior experience performing security or social services work in a shelter or similar environment, or any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.

Certifications:

Valid State Drivers License (Preferred)

Food Handlers Certification (or ability to obtain within established timeframe)

CPR or First Aid Certification (or ability to obtain within established timeframe)

Physical Requirements/Working Conditions

Ability to meet attendance requirements.

Ability to read, write and communicate the English language effectively.

Ability to perform data entry into a computer.

Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.

Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light to heavy objects (up to 30 lbs.) occasionally.

Working Conditions:

Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.

Statement of Purpose:

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this posting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Opportunity Employer Minorities/Women/Veterans/Disabled