Project Manager/Leader - Senior in Toronto, ON M5V 3C6. ( 3 days On-site) Hybrid

Job title: Project Manager/Leader - Senior

Location: Toronto, ON M5V 3C6. ( 3 days On-site) Hybrid

Duration: 6 Months

Description:

Qualifications and Experience:

• Bachelor's degree in computer science, Information Technology, or related field.

• Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.

• Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organizations.

• Proven experience working across multiple business units and technology teams with varying delivery methodologies, governance models, and operational processes.

• Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes.

• Strong understanding of technology delivery lifecycles, including Agile, Waterfall, Hybrid, DevOps, and operational change practices.

• Experience facilitating stakeholder workshops, process assessments, and consensus-building activities with diverse groups.

• Proven ability to influence stakeholders and drive process adoption in environments with limited standardization.

• Experience creating executive-level reports, dashboards, presentations, and governance materials.

• Excellent verbal and written communication, facilitation, and stakeholder engagement skills.

• Ability to work independently while collaborating effectively within cross-functional teams.

Technical Capabilities:

• Strong knowledge of ITIL principles and service management best practices, including Release Management, Change Management, Incident Management, Problem Management, Configuration Management, and Service Request Management.

• Experience designing and implementing release governance, release planning, deployment coordination, dependency management, and risk management processes.

• Knowledge of software development and deployment lifecycles, including CI/CD, DevOps, Agile delivery, and operational support models.

• Experience working with enterprise service management and project delivery tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms.

• Ability to analyze existing processes, identify gaps, and develop practical recommendations for process standardization and continuous improvement.

• Experience developing metrics and reporting frameworks to measure release performance, process compliance, operational effectiveness, and service quality

Deliverables:

• Develop and implement a standardized enterprise Release Management framework, including governance, processes, procedures, roles, and responsibilities.

• Produce Release Management templates, intake forms, release plans, deployment checklists, governance artifacts, and supporting documentation.

• Establish an enterprise release calendar, release governance model, risk management approach, and release reporting framework.

• Conduct assessments of current release practices and provide recommendations and implementation plans for process improvements.

• Develop training materials, knowledge transfer documentation, and guidance to support organizational adoption of Release Management practices.

• Deliver regular status reports, performance metrics, and recommendations to leadership to support continuous improvement and long-term operational sustainability.

• The Release Manager will:

• Develop, implement, and operationalize a standardized Release Management framework, processes, procedures, templates, and governance controls.

• Assess current-state release and deployment practices across multiple business and technology teams and recommend improvements to achieve consistency and compliance.

• Collaborate with project, product, operations, infrastructure, and vendor teams to establish release planning, coordination, scheduling, risk management, and deployment practices.

• Facilitate release governance activities, including release assessments, release calendars, dependency management, risk reviews, approval processes, and deployment readiness reviews.

• Define and implement release metrics, dashboards, reporting, and performance measures to support operational transparency and continuous improvement.

• Develop and maintain release management artifacts, including intake processes, release plans, deployment checklists, governance documentation, and operating procedures.

• Provide guidance, coaching, and training to project and operational teams on Release Management processes, roles, responsibilities, and best practices.

• Work closely with Change Management, Project Management, Service Management, and technical teams to align release activities with organizational objectives and service delivery

Must Haves:

• Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.

• Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes.Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organization

• Ability to analyze existing processes, identify gaps, and develop practical recommendations for process standardization and continuous improvement.

• Knowledge of software development and deployment lifecycles, including CI/CD, DevOps, Agile delivery, and operational support models.