Data Scientist

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign's Product Data Science team is looking for a Data Scientist to support the development of key data products and capabilities to enable data-driven product development and decision making. In this role, you would be part of the Product Data Science team and work directly in partnership with a variety of stakeholders including but not limited to Product, Engineering and User Experience partners to support and empower them with data-driven actionable insights. You will be embedded in specific product spaces requiring you to establish and grow relationships. As a Data Scientist, you'll dig into the data to uncover insights, identify opportunities for product improvements and new product development, define product metrics with goals, design experiments and develop data science models to drive customer experience, engagement, and adoption of Docusign's products. If you are an experienced data scientist passionate about data-driven product development and building products and capabilities that enable a culture of "test and learn," then this could be a great role for you.

This position is an individual contributor role reporting to the Vice President, Operations & Analysis.

Responsibility

• Collaborate with cross-functional teams to research, build and improve data analysis to identify opportunities for product improvements, new product features, product utilization, and improve customer experience, engagement, and retention
• Be the subject matter expert for driving the product data strategy for the areas you support
• Partner closely with the product managers, user researchers, engineers, and leadership to capture and prioritize potential insights, analysis, and data product opportunities that will drive maximum business impact
• Specify and help implement product telemetry, define key performance indicators with goals, and own and manage regular reports to create insights around product usage and success
• Partner with Global Data Analytics team to automate data pipelines to snowflake from different source systems
• Design and build automated dashboards that connect data from internal and external data sources, with visualizations and tools that allow business users to self-serve on their website data needs
• Partner with Product teams to design, administer, and analyze the results of A/B and multivariate tests and other ML models
• Leverage data to develop actionable analytical insights and present findings to senior management
• Evangelize models, frameworks, analysis, and insights with stakeholders and business partners
• Act with a sense of urgency and purpose, identify and resolve roadblocks, reach out to cross-functional team members to solicit input and/or assist when appropriate

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS degree in a quantitative field (e.g., Statistics, Math, CS, Economics or Finance) or equivalent work experience
• 5+ years of demonstrated experience with business analytics or product analytics in a data science or analytics role in a SaaS/Cloud industry
• Experience pulling data from external sources, joining data from disparate data systems and distilling large data sets into actionable insights that drive business value
• Experience with SQL for data analysis and data validation
• Experience with data visualization tools such as Tableau, Power BI, Hex or similar (experience = design, create data feeds and execute on usable dashboard to address required business questions)
• Experience with statistics and rigorous analytical techniques
• Experience solving real business problems using data and analytics
• Experience communicating data and technical work to non-technical stakeholders
• Experience working with Product Engineering and other technical teams to implement the product telemetry requirements
• Experience with agile/scrum product development

Preferred

• Strong communication and leadership skills, especially the ability to collaborate cross-functionally and lead through influence across functional and organizational lines
• Ability to present data in a visual format and explain the insights clearly and concisely
• Experience with A/B testing, cohort analysis, user segmentation, and other core product analytics methodologies
• Experience designing and refining machine learning models
• Experience with Python or R
• Familiarity with data engineering processes
• Highly motivated, organized, self-starter who thrives in a fast-paced environment
• A strong individual contributor who partners well with internal teams

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.

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States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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