Delivery Driver

Delivery DriverThe Delivery Driver is responsible for ensuring that food and services are delivered to guests in a manner that reflects the purpose and quality requirements of Chick-fil-A, Inc., as well as the mission, vision and values of Chick-fil-A Calallen. The Delivery Driver must be able to execute Chick-fil-A hospitality with our guests in a respectful and caring manner while ensuring safe driving standards are met. The Delivery Driver is accountable for achieving high performance in the following areas: Overall Guest Satisfaction, On-time Deliveries and Order Accuracy. Clear and excellent communication skills via our Chick-fil-A Delivery app are paramount to help us continue to meet our guest's expectations outside of the Restaurant.Position Type:Full-time and Part-timeOur Benefits Include:A fun work environment where you can positively influence othersFlexible scheduling (and closed on Sundays)Learning first-hand from an experienced Operator and Restaurant LeadersIntentional growth and development to help you reach your professional goalsScholarship opportunitiesCompetitive payAdditional benefits for full-time Team MembersDelivery Driver Responsibilities:Delivers food to guests in a friendly manner while adhering to food safety and hygiene guidelines, as well as safe driving standardsRepresents Chick-fil-A as a brand ambassador by embracing and demonstrating our values and our culture at the highest level at all timesEngages and connects with guests by executing Winning Hearts Everyday principles, including Core Four Behaviors and 2nd Mile ServiceExecutes safe driving best practices when operating delivery vehicles and observes traffic rules and regulationsEnsures customer satisfaction by protecting and upholding our brand at all times when attending to customer concerns as they arise on a deliveryMaintains Operational Excellence in vehicles and delivery assembly area (cleanliness, speed and accuracy, taste of food, and attentive & courteous) at all timesDuring downtime, restocks the delivery, front counter and drive-thru workspaces, dining room condiment stations, and restrooms as neededAdheres to Chick-fil-A rules and dress code at all timesFollows the leadership direction provided by the Delivery Team Leader(s) and/or Beyond the Restaurant DirectorAnswers guest questions and obtains the assistance of Leadership, as neededCommunicates any guest concerns or special requests to the Delivery Team Leader and/or Beyond the Restaurant DirectorResolves guest concerns in a manner that maintains the honor, dignity and respect of the guestStewards resources effectively to ensure that performance metrics such as target food and labor costs are metAssists fellow Team Members when finished with assigned duties to ensure guests receive a caring experienceEnsures the safety of guests and teammates by evaluating the environment for hazardous elements and addressing issues in a timely mannerEnsures assigned duties are completed by end of shift and ensures restaurant needs are communicated to the next shiftCompletes other duties as assignedQualifications and Requirements:Loves serving and helping othersCustomer service orientedDetail-orientedMust have a working smartphone with a data plan and GPSMust have a valid state-issued driver's licenseWorks well independently and in a team environmentBe willing and able to work a flexible scheduleAbility to pass an in-house driving test with Delivery LeaderAbility to carry delivery tote bags (approximately 3 - 10 lbs)Ability to complete repetitive tasks with few breaksWorking Conditions:Works in a fast-paced environmentOperates company vehicles and at times personal vehicleRegularly engages with guestsShifts may include morning, evenings, weekends and holidays as well as working outdoors