Customer Service Associate

Title : Customer Center Specialist

Location : Renton, WA (98057)

Duration : 6-months (poss. Conversion)

Pay Rate : $27.50/hr.

Shift Times: varying range of morning, evening schedules

Must-Haves :

• 1-2 years of experience in a professional customer service role
• Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
• Excellent communication skills
• Strong PC capabilities
• Good organizational skills with the ability to effectively prioritize
• Self-starter who is effective in working under limited supervision
• Ability to work a flexible shift including nights, weekends, and/or holidays

Plusses :

• Bilingual (Spanish, French or Punjabi) a plus but not required
• Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
• Bachelor's degree or actively pursuing
• Experience with SalesForce or other CRM experience desired

Responsibilities :

• Research vehicles that are eligible for prognostic services
• Contact owners, fleets, and dealer to determine the best course of action
• Determine and deploy the appropriate service resources
• Monitor job progress and provide timely updates to our customers
• Document details of each activity associated with each incident
• Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer
• Provide non-emergency service scheduling for trucks

Description :

A Fortune 500 company in the greater Seattle area is the global provider of aftermarket parts and services to support their dealers worldwide. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world-class customer centers that deliver industry-leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. As a Customer Center Specialist, you will provide excellent service to our customers by identifying and deploying the best resources for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about this company from the front lines and gain useful insights. You will support essential drivers daily, positively impacting their business, our business, and the well-being of the greater supply chain.

Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law