Customer Service Center Supervisor - 24/7 Operations

Service Experts

Service Experts is seeking a skilled Contact Center Operations Supervisor in Fairfax, VA to lead a team of Customer Support agents across outbound sales, inbound calls, appointment dispatching, and digital channels. You will mentor staff, manage performance, and ensure 24/7 coverage to meet KPIs. You will coordinate with a 3rd party vendor, drive process improvements, supervise scheduling, reporting, and ongoing training, and participate in disciplinary actions when needed, while maintaining a #J-18808-Ljbffr Service Experts

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