Customer Service Rep

Job Summary As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. Essential Functions Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc. Maintain accurate customer and territory records, facility records, and document all customer interaction. Generate reports and monitor scheduled shipment dates to ensure timely delivery. Ensure regulatory guidelines are met according to company, state, and federal policies. Adhere to Accounts Receivables policies and practices; verify price and terms in accordance with standard procedures and customer profitability profiles. Multitask and work within multiple computer systems and communication platforms simultaneously. Maintain current knowledge of company products, policies and procedures. Customer Support Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion. Communicate any pertinent information received from customers to the outside sales representative or appropriate management. Identify customer requirements and expectations to recommend specific products and/or solutions. Additional Functions May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services. Perform other duties as assigned. Job Qualifications - Required High School Degree or equivalent. Exceptional customer service and organizational skills. Accuracy and strong attention to detail. Effective verbal, written, and interpersonal communication skills. General computer proficiency including knowledge of MS Office. Preferred Qualifications Associate’s Degree or equivalent combination of education and experience. Proficiency in SAP or related ERP. Working Conditions Physical Demands: Operating a computer or other office devices for the majority of the workday. May occasionally need to move packages up to 10 pounds such as office supplies or equipment. Physical Demands Must be able to communicate with others in person, over the phone, and in writing; understand and effectively exchange accurate information with others such as coworkers, customers and vendors; read and interpret various electronic and written documents. Environmental Factors This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services. Travel and On-Call This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity. What’s In It For You Full Medical, Dental, and Vision benefits and an integrated Wellness Program. 401(k) Match. Retirement Savings Plan. Paid Time Off (PTO). Holiday Pay & Floating Holidays. Volunteer Time Off (VTO). Educational Assistance Program. Full Paid Parental and Adoption Leave. LifeWorks (Employee Assistance Program). Patterson Perks Program. Compensation The potential compensation range for this role is $15.63 - $20.34 per hour. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr