ServiceNow BPC Architect

ServiceNow Business Process Consultant – Solution Architect (BPC SA)

Mastech Digital is seeking an experienced ServiceNow Business Process Consultant – Solution Architect (BPC SA) to support enterprise-wide ServiceNow transformation initiatives for one of our direct clients.

Role Title Lead BPC – Solution Architect

Workflow

ServiceNow Business Process Consulting / Solution Architecture

Location Remote – Candidates must be located on U.S. or Canada soil

Duration 12+ Months

Language English – Strong communication skills required

Responsibilities

• Lead business process architecture, solution design, and strategic advisory for enterprise ServiceNow initiatives.
• Conduct discovery workshops, process assessments, requirements gathering, and stakeholder interviews to understand business objectives and current-state processes.
• Define future-state business processes and operating models aligned with ServiceNow leading practices.
• Advise customers and business stakeholders on ServiceNow platform capabilities, recommended solutions, and best practices .
• Translate business requirements into scalable, sustainable ServiceNow solutions while balancing business needs and platform capabilities.
• Develop and maintain process strategies, roadmaps, governance models, and transformation plans .
• Partner with Product Owners, business stakeholders, technical architects, and development teams to ensure successful solution delivery.
• Lead solution demonstrations, executive presentations, process walkthroughs, and design discussions .
• Provide strategic guidance on process optimization, workflow automation, platform adoption, and continuous improvement .
• Ensure proposed solutions support enterprise standards, governance, scalability, and long-term business objectives.

Required Qualifications

• ServiceNow Certified System Administrator (CSA) .
• Relevant ServiceNow CIS certification aligned with the required workflow/module.
• Extensive experience as a ServiceNow Business Process Consultant, Solution Architect, or Strategic Advisor .
• Strong experience with ServiceNow business process transformation and enterprise implementations .
• Proven ability to assess current-state processes and define future-state solutions .
• Strong understanding of ServiceNow platform capabilities and leading practices .
• Experience facilitating executive workshops, discovery sessions, requirements workshops, and solution demonstrations .
• Ability to provide strategic recommendations and advise customers on how to evolve their ServiceNow platform , rather than simply executing predefined requirements.
• Strong stakeholder management, presentation, communication, and consulting skills .
• Experience working with enterprise PMOs, Product Owners, business leaders, and technical teams .
• Candidates must be located on U.S. or Canada soil .

Ideal Candidate

The ideal candidate is a senior-level ServiceNow BPC/SA who can bridge the gap between business strategy and ServiceNow capabilities. This individual should be comfortable challenging existing processes, identifying opportunities for improvement, defining future-state strategies, and advising customers on the best way to leverage the ServiceNow platform .