AI Solutions Deployment Lead

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Deployment Lead to join our Audit Technology Alliance organization.

Responsibilities:

• Lead the end-to-end product lifecycle for our generative AI solutions across KPMG member firms, overseeing deployment planning, execution and adoption strategies
• Collaborate closely with product, engineering and audit teams to ensure seamless product releases and act as the primary liaison for member firm stakeholders to manage relationships and expectations
• Establish and manage a streamlined feedback loop from member firms to the product development team, translating user insights into actionable improvements and ensuring our solutions meet the highest quality standards
• Drive product adoption by delivering timely, user-centric release documentation, training materials and strategic communications that empower end-users and highlight the value of our generative AI tools
• Create deployment strategies and communicate deployment plans to US and global member firms; assist with creating user guides and other collateral to assist with adoption
• Work with product team to design and develop metrics to track and report on adoption; work with member firms on plans to increase adoption based on current usage
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent experience in a client-facing role such as customer success, product management, change management or management consulting, preferably within a global enterprise software or SaaS environment; background in Audit is also relevant, given our customer base
• Bachelor's degree from an accredited college or university is preferred
• Demonstrated ability to quickly learn complex software products and articulate their business value to both end-users and executive leadership; experience with AI-powered solutions is a significant plus
• Demonstrated knowledge and prior experience with generative AI solutions
• Exceptional stakeholder management and communication skills, with a proven track record of building trusted relationships with senior leadership and driving consensus across diverse international teams
• Proven ability to create and deliver clear, user-centric product documentation, release notes and strategic communications that drive user adoption and support(200TEC)

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