Harley-Davidson Dealership Service Advisor

Job Description

Job Description

Salary Range: $15.50 per hours plus commission (commission based) competitive commission

Job Summary:
We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for Harley-Davidson and enjoy working in a fast-paced environment, we want to hear from you.

Responsibilities:
Greet customers and provide them with a warm welcome
Listen to customer concerns and accurately document their vehicles issues
Schedule appointments for vehicle repairs and maintenance
Provide cost estimates for repairs and obtain customer approval
Coordinate with service technicians to ensure timely completion of repairs
Communicate with customers regarding the status of their vehicles
Upsell additional services or products that may benefit the customer
- Process customer warranty and obtain authorization before beginning repairs
Process payments and handle cash transactions
Maintain accurate records of all service transactions, and customer communications.

Requirements:
Previous experience in the automotive industry
- Must be super organized and take responsibility
Strong mechanical knowledge and understanding of vehicle systems
Excellent customer service skills with the ability to build rapport with customers
Ability to effectively communicate technical information to non-technical individuals
Proficient in cash handling procedures
Familiarity with BMW, Harley-Davidson, and Indian preferred.

Knowledge of TalonEs.
Detail-oriented with strong organizational skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously without excuses

• Drug test and background check will be done - No felons !
• Must have clean driving record.
• Minimum 40 hours per week - regular overtime required

We offer competitive pay and benefits package for our Service Advisors. Join our team today and be part of a dynamic and growing company. Apply now!