Customer Service Specialist

Customer Service Representative

Service at the speed of science!! Does that sound like your kind of challenge? As a Customer Service Representative, you will deliver fast, accurate support in a high-stakes, high-tech environment. Be the bridge between our precision products and the people who rely on them every day.

Customer order management (customer contact, timely order entry and processing, order confirmation, price maintenance, availability check of material), perform customer master data requests and maintenance within the LANXESS systems. Process customer inquiries regarding order status, shipment timing, etc.

Assist Marketing and Sales with receivables and credit limit requests, Support sales (as requested) with maintenance of forecast.

Identification of customer requirements and proactively suggest solutions, Responsible for receiving customer complaints and facilitating resolutions.

Constant review of inventory and replenishment planning with Production Planner and track order status (internal / external), delivery time, and invoicing.

Work in conjunction with third party logistics providers to troubleshoot any shipping problems as they occur. Work in conjunction with third party warehouse providers on any order fulfillment questions.

Experience / Skills

Bachelor's Degree in Business, Logistics, or Supply Chain or equivalent business or industry experience will be considered.

Minimum of 3-5 years of relevant experience.

Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.

The position requires strong organizational, communication and time management skills. Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.

Ability to quickly grasp general business and market information as well as related technical information regarding LANXESS products to serve as a department resource.

International logistics operations experience and knowledge of export compliance regulations are a plus.

This is a HYBRID role located in the Pittsburgh Pennsylvania office. The expectation is that the candidate will be able to be on site multiple days each week.

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.

Be part of it!

What We Offer

Compensation: We offer competitive compensation packages, inclusive of a global bonus program. Please note, the actual compensation may vary based on geographic location, work experience, education, and skill level.

Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.

Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.

Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.

Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors. We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join the LANXESS team!