Student Account Representative

Job Title

General Objectives:

Student Success Focus: Actively support student success by providing clear, accurate, and timely information about account balances, payment options, and financial policies.

Collaboration and Communication: Partner with campus departments like Financial Aid, Registrar, Residence Life, and Student Affairs to streamline processes and improve the student experience.

Innovation and Efficiency: Identify opportunities to enhance payment processes through innovative tools and improved workflows.

Qualifications:

Ability to work with numbers, calculations, and percentages. Strong financial management experience. Basic knowledge of accounting, including general ledger activities.

Highly developed customer service skills to deal with students, parents, collection agencies, and university personnel. Superior communication and conflict resolution skills.

Experience comfortably and accurately handling large amounts of money. Cash-teller experience preferred.

Coordination and managerial skills to work closely with the Registrar, Financial Aid, and other offices on various tasks.

Strong computer skills. Mastery of MS Office, specifically Excel. Colleague Experience. Computer proficiency, 10-key, faxing and multi-phone line ability.

Ability to multi-task in a short amount of time with impending deadlines.

Desire to attain ownership in your individual responsibilities and the activities of their entire Can develop strategic goals independently and with support from management.

Specific Responsibilities:

Student Accounts:

• Accept and process payments from students and various other sources of income.
• Conduct audits on student accounts and adjust to ensure compliance with institutional policies.
• Assist with registration by calculating and establishing payment plans, including installment agreements, and enrolling students in selected plans.
• Verify and clear diplomas for eligible graduating students.
• Generate reports to track and post scholarships, federal and private loans, and manual entries.
• Apply miscellaneous charges, including library fines, textbooks, and parking fees.
• Provide support to new students and their families during New Patriot Orientation (NPO) from May to August.
• Process and record departmental deposits from areas like the Mail Room, Business Office, and Athletics.
• Monitor accounts for overdue balances and communicate with students regarding late payments.
• Retrieve and review spreadsheets to validate account balances, payment schedules, and enrollment details.
• Update student information such as Social Security numbers, addresses, and phone numbers through collaboration with the Registrar's Office.
• Meet with students to establish payment arrangements and resolve account issues.
• Collaborate with departments like Corporate Education, International Office, Graduate Office, Registrar, and Residence Life to manage receivables.
• Apply appropriate coding to accounts for query execution in Colleague.
• Adjust accounts to reflect approved registration appeals.
• Process returned checks according to established protocols.
• Reallocate payments as necessary to reflect accurate account activity.
• Prepare, post, and reconcile daily cash and batch reports.
• Assemble and distribute cash boxes for campus events and functions.
• Administer student health insurance processes, including enrollments, waivers, and communication with AHP regarding policy concerns.
• Build and sustain positive relationships with students, staff, and faculty through respectful and uplifting interactions.
• Oversee cashier emails.
• Assist director with back deletion emails by updating notes and accounts. Oversee cash advance emails, post in spreadsheet and keep director informed with upcoming cash advances.
• Oversee the daily book charges/refunds, save to master spreadsheet, print and distribute to student workers, oversee errors entered.
• Other tasks as assigned

University Housing:

• Coordinate with University Housing for move-in/move-out billing adjustments and damage assessments.
• Implement best practices for accurate and timely housing billing.
• Apply credits for R.A. meals and dorms Spring and Fall.
• Charge Living and Learning Community Fee Spring and Fall.
• Make special adjustments for special billings.
• Charge apartment life fees, i.e.: lost keys, early termination, switching units, etc.
• Deliver responsive and professional support to the Housing team and student residents through email, phone calls, and in-person interactions.
• Maintain comprehensive records of procedures, transactions, and account adjustments.
• Regularly review and reconcile housing accounts to ensure all units are accurately balanced.

Work Schedule:

This is a full-time position with regular office hours between 8:00 a.m. 5:00 p.m., Monday Friday

Work Location:

This position will work on the main campus, located at 3000 Mountain Creek Parkway, Dallas, TX 75211

Must be a Christian and a member of a church that holds to Jesus Christ as Lord and Savior, believing in the New and Old Testaments of the Holy Bible.

DBU requires employees to follow all University policies and procedures, which exist to support the Christian mission of DBU and includes, but is not limited to, a Christian Code of Conduct.