Desktop Support Engineer

L1 Service Desk Analyst with ServiceNow, Windows/macOS, Microsoft 365, Active Directory/Okta, VPN/MFA, and end-user support experience; exposure to Intune/JAMF, Azure AD, and PowerShell is a plus." Must-Have: Service Desk: IT Help Desk/Service Desk, ServiceNow, Incident & Ticket Management, SLA Management, Customer Support End User Computing: Windows, macOS, Microsoft 365 (Outlook, Teams, SharePoint), Laptop/Desktop Support, Printers, Mobile Devices IAM: Active Directory, Okta, User Provisioning & Deprovisioning, Password Resets, MFA Networking: VPN, Basic DNS/DHCP, Network Connectivity Troubleshooting Professional Skills: Communication, Troubleshooting, Documentation, Prioritization, Escalation Handling Nice-to-Haves Endpoint Management: Intune, JAMF, Laptop Imaging, Asset Management Cloud & Automation: Azure AD (Entra ID), PowerShell ITSM & Process: ITIL, Knowledge Base Management, Process Improvement Workplace Support: Onboarding/Offboarding, AV & Conference Room Support Certifications: CompTIA A+, ITIL Foundation, Microsoft 365 Fundamentals #J-18808-Ljbffr