Patient Access Associate

General Duties Greets patients, guests and family members. Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. Analyzes current patient information to determine if an account already exists so as not to duplicate records. Creates an account for all patients who call for services or who present for services, including walk‑in, non‑scheduled, and emergency services according to the registration policy. Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. Activates scheduled accounts that have been set‑up for the patient according to the registration policy. Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate: Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. Scans ID's, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. Performs insurance verification tasks, including running automated eligibility response at point‑of‑service to ensure active coverage and completing notification of admission with insurance company within established timeframe. Completes messages for providers as needed using the In‑Basket messaging system, ensures that all information contained in the message is accurate. Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: Identifies patient copayment and reminds patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. Attempts to collect payment at point of service for both copayments and residual payments. Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed. Maximizes point‑of‑service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: Promotes a customer‑centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. Provides directions to applicable areas of interest whether over the phone or in‑person. Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: Balances cash drawer daily and accounts for shortages/overages/account posting errors. Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. Makes department copies and reports unreconciled monies/deposits to supervisor. Follows facility cash drawer policy as applicable. Completes and meets all job‑related facility specific criteria of LCMC requirements. Education/Experience Qualifications Required: High School Diploma/GED or equivalent OR 2 years of work experience. Skills & Abilities Excellent customer service, interpersonal, and conflict resolution skills. Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people. Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner. Excellent decision‑making skills; sound judgment in handling/escalating difficult situations. Good analytical skills with a strong attention to detail. Proficiency in computers. Reporting Relationships Does this position formally supervise employees? No Functional Demands Light: Light physical requirements- Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Physical Demands Sitting - Continuous (67-100% of day) Standing - Frequent (36-66% of day) Walking - Frequent (36-66% of day) Climbing (e.g., stairs or ladders) - Occasional (0-35% of day) Lifting Floor to waist level: 0-10lbs - Occasional (0-35% of day) Lifting Floor to waist level: 10-20lbs - Occasional (0-35% of day) Lifting Floor to waist level: 20-50lbs - Occasional (0-35% of day) Lifting Floor to waist level: 50-100lbs - Occasional (0-35% of day) Lifting Floor to waist level: 100+lbs - Occasional (0-35% of day) Lifting Waist level and above: 0-10lbs - Occasional (0-35% of day) Lifting Waist level and above: 10-20lbs - Occasional (0-35% of day) Lifting Waist level and above: 20-50lbs - Occasional (0-35% of day) Lifting Waist level and above: 50-100lbs - Occasional (0-35% of day) Lifting Waist level and above: 100+lbs - Occasional (0-35% of day) Carrying objects - Frequent (36-66% of day) Push/pull - Frequent (36-66% of day) Twisting - Occasional (0-35% of day) Bending - Occasional (0-35% of day) Reaching forward - Frequent (36-66% of day) Reaching overhead - Occasional (0-35% of day) Squat/kneel/crawl - Occasional (0-35% of day) Wrist position deviation - Frequent (36-66% of day) Pinching/fine motor activities - Continuous (67-100% of day) Keyboard use/repetitive motion - Continuous (67-100% of day) Talk or hear - Continuous (67-100% of day) Sensory Requirements Near Vision - Accurate 20/40 Far Vision - Accurate 20/40 Color Discrimination - No Hearing - Accurate Occupational Exposure Risk Potential Bloodborne pathogens - Not Anticipated Chemical - Not Anticipated Airborne communicable diseases - Not Anticipated Extreme temperatures - Not Anticipated Radiation - Not Anticipated Uneven surfaces or elevations - Not Anticipated Extreme noise levels - Not Anticipated Dust/particular matter - Not Anticipated Other (List) - Not Anticipated Population Served Neonate/Infant up to 1 year: No Youth (1yr to 15 yrs): No Adult (16 and up): No Work Shift Days (United States of America) The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Equal Opportunity Employer LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr LCMC Health