Help Desk Specialist

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users. Responsibilities: * Respond to and resolve user queries and issues related to computer hardware, software, operating systems, and network connectivity. * Troubleshoot and diagnose hardware and software issues, including desktop computers, laptops, printers, and peripherals. * Provide support for Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Windows operating systems. * Assist users with account management, password resets, and access issues. * Document and track issues using a help desk ticketing system. * Escalate complex issues to the appropriate support team or vendor when necessary. * Maintain up-to-date knowledge of the organization's IT infrastructure, policies, and procedures. Qualifications : * Minimum 1 year of experience in IT help desk or desktop support roles. * CompTIA A+ and CompTIA Security+ Preferred! * Proven experience in troubleshooting hardware and software issues. * Proficient in using Office 365 applications and Windows operating systems. * Excellent communication and customer service skills. * Knowledge of IT best practices, policies, and procedures. * Familiarity with remote support tools and technologies.