Busy Express Service Advisor

Crews Chevrolet

Job Description

Job Summary

The Express Service Representative (ESR) is the primary contact between the Service Department and Express Service customers. Primary goals are to provide outstanding customer service while maximizing the sales of express services and related parts.

Reports to

The Express Service Representative generally reports directly to the Service Manager.

Duties

Sell Express services and related parts to customers

Identify customer requests and qualify vehicle for Express Service
Conduct a limited vehicle walk-around
Present multi-point inspection results to customers
Recommend needed express services and related parts
Conduct a detailed active delivery of each vehicle

Provide outstanding customer service in accordance with dealership policies
Maintain current knowledge of Subaru vehicle service requirements, operations, warranties and campaigns, and Technical Service Bulletins
Maintain current knowledge of state and local laws and regulations related to automotive service and repair, including lemon laws
Write complete, accurate repair orders in accordance with dealership policies

Skills & Knowledge

Excellent communication and customer relations skills
Strong customer service focus
Exceptional organizational and multi-tasking ability
Valid driver’s license

Education

High school diploma or equivalent required.

Experience

Prior retail or automotive service sales experience preferred.

Apply

Vacancy posted 11 days ago

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