Career Navigator II - NCWorks - Rockingham County

Career Opportunities At Goodwill Industries Of Northwest North CarolinaUse your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.Our organization's values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.Job DescriptionThe Career Navigator II is the face of our mission at Goodwill assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources. Our Career Navigator II participates in community events, partners with like-minded organizations, and serves as a conduit to barrier mitigation.Key Job ResponsibilitiesWorks closely with individuals who are seeking economic mobility.Develops career plans, sets goals with clear objectives around education and training, employment, and resources.Utilizes and navigates NCWorks database and inputs career plans and data into systems.Assists with career portfolio services such as writing resumes and cover letters and helping with LinkedIn profiles.Participates in community outreach such as job fairs and career fairs to help individuals understand what resources are available to them.Provides individuals referrals to other resources and organizations.Responsible for appropriating federal funds that supports individuals receiving services through Workforce Innovation and Opportunity Act programs. Provides documentation and reconciliation of those funds on a monthly basis.EducationAssociate's degree, or minimum of 1-2 years' experience in lieu of degree required.Essential Skills & Abilities1-2 years of experience in similar role.Excellent customer service skills.Intermediate computer skills required.Ability to multi-task.Excellent communication skills—both written and verbal.Excellent critical thinking and time management skills.Must understand other organization's policies.Must be an active listener and have excellent soft skills.Excellent organizational skills and understanding of deadlines.Requires specialized training and background clearance.Understanding of HIPPA and the importance of confidentiality.Must be able to travel over 75%, as needed.BenefitsGoodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:Paid Time Off (PTO)Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term DisabilityLife InsuranceTuition ReimbursementEOE. E-Verify Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.