IT Infrastructure Lead

IT Infrastructure Lead

KIOTI Tractor is seeking an IT Infrastructure Lead to join our team onsite in Wendell, NC. This role leads day-to-day infrastructure and end-user support operations across network, server, security, endpoint, and workplace technologies. The position is expected to provide both operational leadership and hands-on technical support when needed.

Key Responsibilities Of Job

Infrastructure Operations Leadership

• Lead daily infrastructure operations across network, server, security, backup, virtualization, and endpoint environments.
• Monitor the overall health, stability, performance, and support readiness of core infrastructure services.

Helpdesk Escalation and User Support

• Act as the primary escalation point for issues not resolved at the helpdesk level.
• Establish support standards, escalation paths, and documentation discipline for end-user support activities.

System Monitoring and Troubleshooting

• Support and maintain firewalls, switches, wireless, servers, storage, backup systems, Microsoft 365, Active Directory, and related infrastructure platforms.
• Participate directly in troubleshooting, configuration, implementation, and recovery work when hands-on intervention is required.
• Provide after-hours or emergency leadership support when significant incidents or urgent infrastructure work require it.

Vendor and Outsourcing Management

• Coordinate and manage external infrastructure vendors, MSPs, and project partners.
• Follow up on service quality, project progress, issue resolution, and technical deliverables.

Infrastructure Project Lead

• Plan and execute infrastructure upgrades, replacements, maintenance activities, and operational improvement projects.
• Prepare implementation approach, risk review, rollback planning, business communication, and execution follow-up for infrastructure changes.

System Installation and Configuration

• Support installation and configuration of servers, network devices, endpoint tools, and related infrastructure components.
• Maintain and improve identity, access, device, and collaboration platforms such as Active Directory, Entra ID / Azure AD, Microsoft 365, and endpoint administration tools.

Backup and Recovery

• Support patching, backup operations, and disaster recovery readiness to reduce operational and business risk.

Security Management

• Support access control, security control execution, and infrastructure security governance in coordination with internal and external stakeholders.

Documentation and Reporting

• Maintain infrastructure documentation, diagrams, asset records, support procedures, and operational status reporting for management review.

Cross-Functional Support

• Work closely with the IT systems / planning function to support business applications, plant operations, and cross-functional business requirements.

Educational And Physical Requirements

Education and Experience

• Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience.
• 8+ years of progressive IT infrastructure experience in support, administration, implementation, or operational leadership roles.

Technical Knowledge

• Broad working knowledge of enterprise infrastructure including network, firewall, wireless, Windows Server, virtualization, storage, backup, endpoint, identity, and Microsoft 365 environments.
• Working knowledge of tools and platforms such as Active Directory, Entra ID / Azure AD, PowerShell, VMware, backup platforms, and network/security equipment.
• Ability to troubleshoot across server, network, security, and end-user support issues.

Leadership and Work Style

• Ability to lead infrastructure operations without depending entirely on vendors, while still managing external partners effectively.
• Ability to communicate technical issues, priorities, tradeoffs, and recommendations clearly to both technical staff and management.
• Strong ownership, follow-through, time management, and multi-tasking capability.

Preferred Qualifications

• Experience in a manufacturing, distribution, or multi-site operational environment preferred.