Program Coordinator - Marriage Matters

Program Coordinator

The Program Coordinator will provide essential support to the Marriage Matters Program, which focuses on strengthening marriages and family relationships through education, counseling, and community outreach. This role assists the Program Manager II in coordinating program activities, managing logistics, and ensuring smooth delivery of services across Miami-Dade and Broward Counties. The Program Coordinator will also maintain accurate records, communicate with participants, and help implement curricula aligned with Be Strong International's mission to empower families and promote emotional wellness.

Manager to list the top 5 critical duties for this role (these will be used to qualify/measure a new hire during their probationary performance review).

1. Program Coordination and Delivery - Coordinate and support all Marriage Matters program activities across Miami-Dade and Broward Counties, ensuring sessions, events, and services are delivered on schedule, with appropriate materials, venues, and technology in place.
2. Compliance, Documentation & Reporting - Ensure all program documentation including intake forms, attendance records, surveys, evaluations, and reports are completed accurately and submitted on time in accordance with contract, funder, and organizational requirements.
3. Data Management & Program Quality Assurance - Oversee accurate data entry and program file management, monitor survey and assessment completion, and conduct program visits, evaluations, and curriculum fidelity checks to ensure compliance and high-quality service delivery.
4. Staff Coordination & Supervision - Train, support, and supervise assigned success coaches (2–5), ensuring adherence to program expectations, policies, and procedures while providing ongoing guidance, feedback, and support to promote effective service delivery.
5. Operational & Budget Support - Support the Program Manager II with budget oversight and operations by managing requisitions, approving timesheets, ordering supplies and promotional materials, coordinating meetings, and assisting with contract amendments and funding renewals.

Additional Responsibilities and Duties:

• Complete all required program trainings, including compliance, curriculum, child abuse reporting, and domestic violence.
• Support program management systems and assist in updating key documents (e.g., SOPs, intake forms, parent handbook, policies, surveys).
• Collaborate with Program Manager II on contract amendments and funding renewals.
• Prepare and organize program documentation, reports, and evaluations.
• Coordinate logistics for program delivery, including venue arrangements, materials, and technology needs.
• Maintain strong relationships with contract managers and program personnel.
• Train success coaches on program expectations.
• Manage budgets, approve timesheets and requisitions, and order supplies and promotional materials.
• Ensure timely distribution of program policies and procedures and coordination of monthly program meetings.
• Oversee data entry and program file management.
• Schedule, support, and coordinate program activities and events.
• Conduct program visits to ensure compliance and program quality.
• Ensure timely completion of surveys, assessments, and data corrections.
• Complete evaluations, observations, and curriculum fidelity checks as required.
• May supervise 2-5 success coaches.

Required Experience, Qualifications and Skills

• Bachelor's degree required in social work, counseling education or related field
• Bilingual English/Spanish required
• At least 3 years of experience in related work fields.
• At least 2 years of experience supervising a department.
• Leadership skills to lead team members towards achieving a common goal.
• Excellent self-starter and self-motivated.
• Grants management experience is a plus.
• Proficiency in computer skills and programs: Microsoft Office: Word, PowerPoint, Outlook and Excel.
• Ability to learn new software and utilize new tools.
• Time management skills.
• Detailed oriented.
• Strong organizational and time management skills.
• Excellent communication skills (written and verbal).
• Must possess a sense of urgency.
• Must be able to prioritize tasks effectively.

Essential Duties and Responsibilities:

• Must be able to successfully pass Level II background check.
• Have reliable transportation.
• Able to travel to multiple locations in a single day (sometimes within various counties).
• Available to work occasional evenings, weekends, overnights, and conduct out of state travel as required.
• Implement core values for all tasks and activities within the workplace.

Competencies: Detail-Oriented, Problem-Solving, Collaboration, Cultural Sensitivity, and Ethical Standards.

Benefits & Perks: At Be Strong International, we value the well-being and work-life balance of our team. We offer:

• Hybrid schedule (4 days in-office, 1 remote)
• 403(b) retirement plan
• Health, dental, and vision insurance
• 12 PTO days + all federal holidays
• Paid Spring and Winter Breaks

Physical Demands:

This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Limitations and Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. This position is classified as non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay in accordance with federal and state wage and hour laws.

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent on successfully passing the reference check, Level II background screening and Sex Offender background check.