Field Service Technician

Job Description Job Description Customer Support Technician (company title)- North America #7775 Could also be called "Field Service Technician," "Customer Support Engineer," and "Mining Equipment Specialist." Location: Remote (Utah Travel: 50% across Western North America (primarily air travel) Join a world leader in mining technology and take your technical expertise on the road—literally. Our client is seeking a Customer Support Technician to serve as the face of the company's cutting-edge equipment and services for customers across the Western half of North America. This is a high-visibility role that blends technical know-how, customer relationship building, and hands-on problem solving at some of the most advanced mine sites in the industry. When not traveling, you'll work from a fully equipped home office, backed by a dedicated support team. On the road, you'll handle commissioning, maintenance, training, and troubleshooting, ensuring our customers experience the very best in service and reliability. What You'll Do * Commission & Maintain : Install, service, and monitor specialized mining equipment at customer sites. * Troubleshoot & Repair : Diagnose issues, perform repairs, and conduct fault-finding to keep operations running smoothly. * Train & Educate : Deliver expert training to mine site personnel on the safe and efficient use of our technology. * Inspect & Prevent : Carry out Non-Destructive Testing (NDT) to detect and address potential failures before they happen. * Collaborate & Support Sales : Work with the Customer Support Manager to recommend spare parts, assist in sales follow-ups, and ensure timely order completion. * Report & Communicate : Capture customer feedback, complete service documentation, and maintain accurate timesheets. What You Bring Required: * Journeyman-level qualification in Crane Technology, Diesel Mechanics, Electrical, or similar trade. * Strong written and verbal communication skills with the ability to work confidently at all organizational levels. * Outgoing, customer-focused personality with a proactive approach to building relationships. * Excellent organizational skills and attention to detail, especially in documentation. * Solid IT skills (Microsoft Office proficiency). * Ability to meet all mine site access requirements, including medical clearance. Preferred: * Tertiary qualification in Engineering or related discipline. * Experience in the hard rock mining industry (1+ year). * Familiarity with mine site operations and grinding mill maintenance (especially relining). * Established network within the North American mining sector. Licenses & Requirements * Valid U.S. or Canadian driver's license with clean driving record. * Ability to obtain an unrestricted international driver's license. * Valid passport and ability to travel freely within the U.S., Canada, and Mexico. Why You'll Love This Role * Work with advanced mining technology in a role that blends technical expertise and customer engagement. * Travel to some of the most impressive and challenging mine sites across Western North America. * Enjoy the flexibility of working from a home office when not on-site. * Competitive compensation, company-provided work truck for non-air travel, and all travel expenses covered. If you thrive on solving complex technical challenges, enjoy building trusted relationships, and want a role where no two days are the same, this is your chance to take your career to the next level. Please send a copy of your resume as a PDF or word doc to If I can assist you with any of your recruiting efforts please give me a call - 801/ **I grow my business through referral. If you know someone who would benefit from the way I work then please recommend me, or pass me their contact details and I will be happy to call them.** Lora Lea Mock 801/ Please invite me to join your Linked In network Like us on Facebook Company Description This company offers the opportunity to grow rapidly professionally. They have great mentors. This is a company where you can grow very quickly professionally. Company Description This company offers the opportunity to grow rapidly professionally. They have great mentors. This is a company where you can grow very quickly professionally.