38247 Field Service Technician

Field Service Technician

Troubleshoot, repair, maintain, and support all computer and peripheral equipment in the field, down to board level, using appropriate test and support equipment. Additionally, provide senior-level support for technology equipment at all GISD facilities.

Education/Certification:

• High School Diploma or equivalent
• A+ Certified
• Valid Texas driver's license
• N+ Certification, preferred
• Apple Certified Mac Technician Certification (ACMT), preferred
• Apple Certified Support Professional (ACSP), preferred

Experience:

• Minimum of three (3) supporting PCs, wireless devices, Apple equipment on a Network, troubleshooting, and repairing AV equipment

Special Knowledge/Skills/Abilities:

• Knowledge of and appropriate use of test equipment
• Ability to troubleshoot and repair PCs, laptops, printers, and various electronic equipment
• Ability to maintain accurate paperwork and records
• Ability to handle a high-volume, fast-paced workload
• Working proficiency with Microsoft and Google software applications
• Detail-oriented, flexible
• Strong interpersonal skills
• Effective communication skills

Major Responsibilities and Duties:

1. Diagnoses and repairs computer and electronic equipment in the field.
2. Respond to the support ticket system promptly.
3. Provide second-level support to technical staff and end-users as needed.
4. Strong working knowledge of Microsoft, Apple, and Chrome operating systems.
5. Provide first-level engineering support for network and computer equipment in the field.
6. Document service efforts using the trouble ticket system.
7. Provide technical assistance and advice in decisions and recommendations made by the Technology Department.
8. Maintain equipment inventory.
9. Follows district and department procedures.
10. Perform all other duties as assigned.

Supervisory Responsibilities: None

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Electronic test and repair equipment, personal computer and peripherals, and hand tools

Posture: Moderate sitting; occasional bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motions, substantial walking, climbing on a ladder, over equipment and other objects, and some reaching

Lifting: Regular lifting and carrying (up to 50 pounds), significant strength needed; arms, shoulders, back, and legs

Environment: Work irregular hours; occasional prolonged hours; work inside and outside with exposure to the sun, heat, and inclement weather, and exposure to noise

Mental Demands: Work with frequent interruptions; maintain emotional control under stress; maintain confidentiality

Garland Independent School District