Supervisor, Utilization Management Technician

About Judi Health Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit Location: Hybrid (Local to Denver, CO, Charlotte, NC or NYC area) Position Responsibilities Responsible for overseeing a group of prior authorization technicians and expanded responsibility for select administrative PA functions. Work in conjunction with the pharmacy technician manager in analyzing available data and provide prior authorization staffing, workflow and system enhancement recommendations. Support on-going training and coaching of utilization management pharmacy technicians. Participate in the goal setting process and regularly review performance of direct reports, addressing performance and behavioral issues when needed. Investigate/resolve escalated issues or problems from clients and providers. Works with utilization management manager on other responsibilities, projects, implementations and initiatives as needed. Review pharmacy claims data for proactive outreach and intervention. Maintain quality and productivity standards for all cases triaged while minimizing compliance risk. Work with business and clinical partners as needed. Prepare prior authorization requests received by validating prescriber and member information, level of review, and appropriate clinical guidelines. Proactively obtains clinical information from prescribers, referral coordinators, and appropriate staff to ensure all aspects of clinical guidelines are addressed for pharmacist review. Identify, document, and elevate provider concerns to the appropriate internal team including various members of the utilization management team. Triage phone calls from members, pharmacy personnel, and providers by asking applicable drug and client specific clinical questions. Effectively communicate issues and resolutions to members, pharmacy staff, providers, and appropriate internal stakeholders. Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and Company policies. Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast paced, startup environment. Ability to work in a fast-paced environment with shifting priorities, and flexible schedules that may include weekends. Abilityto work flexible schedules that includes an on-call weekend and holiday rotation. Required Qualifications At least 1 year of Medicare experience, including working knowledge of policies and guidelines Minimum 1 year of Medicare Prior Authorization and/or Medicare appeals experience Demonstrated ability to communicate effectively and manage team priorities Strong organizational and problem-solving skills Active, unrestricted, National Certified Pharmacy Technician (CPhT) license required Proficient in Microsoft Office Suite with emphasis on Microsoft Excel and PowerPoint Strong clinical background required Excellent communication, writing, and organizational skills Ability to multi-task and collaborate in a team with shifting priorities Preferred Qualifications 2+ years of leadership experience Strong understanding of CMS regulations and payer requirements 2+ years of PBM or Managed Care pharmacy experience New York, NY Salary Range: $78,400 — $85,000 USD Denver, CO Salary Range: $78,400 — $85,000 USD Charlotte, NC Salary Range: $78,400 — $85,000 USD All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at #J-18808-Ljbffr Triwill Group