IT Desktop Support Technician --- Locals Only --- 100 % Onsite

"Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client".

Please Reach Out Directly - Shaily Sharma || View phone number on click.appcast.io

shaily(at)zilliontechnologies(dot)com

IT Desktop Support Technician

Duration: Long Term Ongoing with no end date

Location : Onsite - Vienna, VA

Direct Banking Client

Compensation

$30/hr On W2

*This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k).

Interpersonal/Communication:

• Excellent communication skills

• Excellent customer service skills

• Professional presence and maturity

• Detail-oriented

• Ability to work well with other team members

• Comfortable and adaptable in a fast-paced environment

• Ability to follow and adhere to standard operating procedures

Technical Knowledge/Skills:

• Ability to diagnose and resolve hardware and software issues for end users

• Basic networking knowledge (IP, DNS)

• Basic cybersecurity knowledge (MFA, phishing)

• Ticketing system experience (ServiceNow)

Experience:

• Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints

• Experience with troubleshooting issues on Microsoft Windows 11 operating systems

• Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to haves:

• CompTIA A+ Certification

• Microsoft 365 Certified: Fundamentals Certification

• Experience using ConnectWise Remote Support Software

• Experience using CyberArk Workforce Password Management Software

• Experience troubleshooting Citrix VDIs

Please send qualified resumes directly to : shaily(at)zilliontechnologies(dot)com // View phone number on click.appcast.io

Thanks,

Shaily Sharma

Zillion Technologies Inc.

Asst. Director - Talent Acquisition

View phone number on click.appcast.io

Email: shaily(at)zilliontechnologies(dot)com // View phone number on click.appcast.io

"We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."